How Univar Increased Customer Satisfaction Using Advanced Visibility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Oracle Transportation Management (OTM)
- project44 Advanced Visibility Platform
Tech Stack
- Advanced Visibility Platform
- Tracking and Exception Management
- LTL Dispatch Automation
- LTL Digital Document Retrieval
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Chemicals
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Supply Chain Visibility
- Track & Trace of Assets
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Univar is a leading global chemical and ingredient distributor, committed to delivering high-quality products and services to its customers. With a vast network and a focus on innovation, Univar aims to be the most valued distributor in the world. The company prioritizes customer satisfaction and operational efficiency, striving to enhance its delivery experience and reduce transportation costs through data-driven decision-making.
The Challenge
Univar aimed to become the most valued chemical and ingredient distributor globally by enhancing the delivery experience, reducing transportation costs, and making data-driven decisions. However, their existing technology stack lacked an Advanced Visibility Platform, which was crucial for providing high-quality, real-time data to optimize the delivery experience.
The Solution
Univar implemented project44's Advanced Visibility Platform, which seamlessly integrated with their Oracle Transportation Management (OTM) system. They utilized Tracking and Exception Management to enhance visibility in their Truckload and Less-Than-Truckload operations. Additionally, they automated key transportation processes, including LTL Dispatch and LTL Digital Document Retrieval. This comprehensive solution provided Univar with predictive and accurate shipment insights, enabling them to save time and money while eliminating manual processes.
Operational Impact
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