How Providence streamlined employee communications to improve patient care and safety
公司规模
1,000+
地区
- America
国家
- United States
产品
- Firstup
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
技术栈
- Microsoft Productivity Suite
- Firstup Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
服务
- 系统集成
- 培训
关于客户
Providence is a large healthcare organization operating across seven states in the United States. With over 120,000 frontline healthcare workers spread across more than 1,000 locations, Providence is dedicated to providing high-quality patient care and ensuring employee safety. The organization faced significant challenges in maintaining consistent and effective communication with its widely dispersed workforce, especially during the COVID-19 pandemic. Providence's leadership recognized the need for a more efficient communication system to address these challenges and improve overall operational efficiency.
挑战
Providence faced significant challenges in reaching 120,000 frontline healthcare workers across 1,000+ locations in 7 states. The organization struggled with ensuring consistency in communications, measuring the reach and impact of their messages, and mobilizing their workforce quickly, especially during the COVID-19 pandemic. The existing tools, including Microsoft Outlook, SharePoint, Teams, and various regional communication tools, were not efficient for a complex healthcare organization. The need for a unified communication system became more apparent as COVID-19 changed daily operations, requiring rapid and consistent dissemination of critical patient care and employee safety information.
解决方案
Providence turned to Firstup to centralize their communications and reach every worker on their preferred communication channel. Firstup integrates seamlessly with Microsoft and other key elements of their tech stack, providing easy information access for frontline caregivers. The platform allowed Providence to create one set of content and publish it to every channel and endpoint, ensuring consistent communication and saving time. By consolidating their communication systems, Providence reduced costs and complexity, retiring one of their previous tools and planning to migrate two more to Firstup. The integration with Microsoft Outlook, SharePoint, and Teams enabled Providence to reach their workforce on every digital channel, including the Firstup mobile app for on-the-go employees. The platform's content amplifiers allowed automatic syndication of information, eliminating redundant manual updates. With Firstup's Analyze feature, Providence unified analytics for COVID-19 messaging into a single dashboard, enabling business leaders to pull reports instantly and determine the operational impact of their communications.
运营影响
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