How Providence streamlined employee communications to improve patient care and safety
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Firstup
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
Tech Stack
- Microsoft Productivity Suite
- Firstup Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
Services
- System Integration
- Training
About The Customer
Providence is a large healthcare organization operating across seven states in the United States. With over 120,000 frontline healthcare workers spread across more than 1,000 locations, Providence is dedicated to providing high-quality patient care and ensuring employee safety. The organization faced significant challenges in maintaining consistent and effective communication with its widely dispersed workforce, especially during the COVID-19 pandemic. Providence's leadership recognized the need for a more efficient communication system to address these challenges and improve overall operational efficiency.
The Challenge
Providence faced significant challenges in reaching 120,000 frontline healthcare workers across 1,000+ locations in 7 states. The organization struggled with ensuring consistency in communications, measuring the reach and impact of their messages, and mobilizing their workforce quickly, especially during the COVID-19 pandemic. The existing tools, including Microsoft Outlook, SharePoint, Teams, and various regional communication tools, were not efficient for a complex healthcare organization. The need for a unified communication system became more apparent as COVID-19 changed daily operations, requiring rapid and consistent dissemination of critical patient care and employee safety information.
The Solution
Providence turned to Firstup to centralize their communications and reach every worker on their preferred communication channel. Firstup integrates seamlessly with Microsoft and other key elements of their tech stack, providing easy information access for frontline caregivers. The platform allowed Providence to create one set of content and publish it to every channel and endpoint, ensuring consistent communication and saving time. By consolidating their communication systems, Providence reduced costs and complexity, retiring one of their previous tools and planning to migrate two more to Firstup. The integration with Microsoft Outlook, SharePoint, and Teams enabled Providence to reach their workforce on every digital channel, including the Firstup mobile app for on-the-go employees. The platform's content amplifiers allowed automatic syndication of information, eliminating redundant manual updates. With Firstup's Analyze feature, Providence unified analytics for COVID-19 messaging into a single dashboard, enabling business leaders to pull reports instantly and determine the operational impact of their communications.
Operational Impact
Quantitative Benefit
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