How Plan2Transport Boosted Customer Satisfaction With Automatic Location Data
公司规模
Large Corporate
地区
- Europe
国家
- Belgium
- Germany
- Netherlands
产品
- FourKites
技术栈
- GPS Tracking
- Real-Time Visibility Software
- Machine Learning
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 分析与建模 - 预测分析
- 传感器 - 全球定位系统
适用行业
- 运输
- 食品与饮料
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 资产跟踪
- 车队管理
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Plan2Transport is a leading provider of freight transportation and logistics services based in the Netherlands. Specializing in full truckload (FTL), the company moves 30,000 loads per year from warehouses located largely in the Netherlands and Belgium to distribution centers belonging to major supermarkets like Albert Heijn or Jumbo. Many of these distribution centers are located throughout the Netherlands, Germany, and Belgium. Plan2Transport operates 50 trucks moving six days a week for its customers. The company is part of a cooperative that includes Int. Transportbedrijf Van der Heijden, which played a key role in implementing the FourKites platform.
挑战
One of Plan2Transport’s customers, a major international food and beverage company, required real-time tracking data for its over-the-road shipments to accurately track products across the supply chain and know exactly when they would arrive at their destination. The customer requested that Plan2Transport leverage FourKites, the world’s leading supply chain visibility platform. The group was under tight time constraints to get up and running with the platform, and was pleased with the carrier onboarding they were able to achieve right away. Early on, van der Heijden’s top potential concerns with FourKites pertained to data privacy and security. Transport firms are often skeptical when a company like FourKites says it can bring visibility, as they are hesitant to share their data. However, the customer insisted on it, and providing superior service is a key value for Plan2Transport.
解决方案
Plan2Transport implemented FourKites, the world’s leading supply chain visibility platform, to provide real-time tracking data for its shipments. Roy van der Heijden, Business Analyst at Int. Transportbedrijf Van der Heijden, was tasked with setting up FourKites across the Plan2Transport business ecosystem. The team was able to achieve carrier onboarding quickly, allowing the customer to access detailed, real-time shipment information, load status, and predictive arrival times. Individual carriers could integrate their existing GPS tracking technology directly with FourKites’ carrier connectivity platform, making it easier and more affordable to set up and use the real-time visibility software. Through FourKites, Plan2Transport is now able to send data directly and securely to its customers about each shipment in transit. This allows customers to streamline their workflows, collaborate with transportation partners, and keep shelves full during difficult times. By leveraging FourKites, Plan2Transport can help its retail customers ensure they always have the right amount of product when they need it.
运营影响
数量效益
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