How One Distributor Cut Manual Tasks and Boosted Revenue With Real-Time Visibility
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- FourKites Dynamic ETA®
- FourKites Automated Notifications
技术栈
- Real-Time Supply Chain Visibility
- Predictive Data Analytics
- Artificial Intelligence
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
适用行业
- 食品与饮料
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 资产跟踪
- 车队管理
- 预测性维护
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
KeHE Distributors, LLC is the largest pure-play distributor of natural, organic, specialty, and fresh products in North America. The company serves over 30,000 natural food stores, chain and independent grocery stores, e-commerce retailers, and other specialty product retailers. With more than 6,800 employee-owners, KeHE is a Certified B Corporation committed to making lives better and delivering high-quality products. The company is headquartered in Naperville, Illinois, and is known for its thorough service level agreements, maintaining a 99% accuracy rate on order delivery.
挑战
KeHE Distributors faced a complex and time-consuming process for distributing supply chain information across its 16 distribution centers and more than 30,000 retail locations. The workflow required multiple phone calls involving Sales, Operations, and Transportation teams before reaching the carrier. This manual process was inefficient and often resulted in delays, impacting customer satisfaction. KeHE needed a solution to streamline communication and improve the accuracy and timeliness of shipment information.
解决方案
In mid-2020, KeHE Distributors implemented FourKites' real-time supply chain visibility platform to eliminate manual processes and improve communication. FourKites' Dynamic ETA® and automated notifications provided accurate and detailed estimated arrival times, allowing KeHE to streamline customer deliveries. The solution enabled customers to opt into automated shipment status notifications, reducing the need for multiple phone calls and manual updates. FourKites' predictive data, augmented by artificial intelligence, offered more precise ETAs based on location, weather, and intermediate stops. This allowed KeHE's internal teams to save time and focus on higher-value tasks while enabling customers to plan their operations more efficiently.
运营影响
数量效益
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