How One Distributor Cut Manual Tasks and Boosted Revenue With Real-Time Visibility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- FourKites Dynamic ETA®
- FourKites Automated Notifications
Tech Stack
- Real-Time Supply Chain Visibility
- Predictive Data Analytics
- Artificial Intelligence
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Track & Trace of Assets
- Fleet Management
- Predictive Maintenance
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
KeHE Distributors, LLC is the largest pure-play distributor of natural, organic, specialty, and fresh products in North America. The company serves over 30,000 natural food stores, chain and independent grocery stores, e-commerce retailers, and other specialty product retailers. With more than 6,800 employee-owners, KeHE is a Certified B Corporation committed to making lives better and delivering high-quality products. The company is headquartered in Naperville, Illinois, and is known for its thorough service level agreements, maintaining a 99% accuracy rate on order delivery.
The Challenge
KeHE Distributors faced a complex and time-consuming process for distributing supply chain information across its 16 distribution centers and more than 30,000 retail locations. The workflow required multiple phone calls involving Sales, Operations, and Transportation teams before reaching the carrier. This manual process was inefficient and often resulted in delays, impacting customer satisfaction. KeHE needed a solution to streamline communication and improve the accuracy and timeliness of shipment information.
The Solution
In mid-2020, KeHE Distributors implemented FourKites' real-time supply chain visibility platform to eliminate manual processes and improve communication. FourKites' Dynamic ETA® and automated notifications provided accurate and detailed estimated arrival times, allowing KeHE to streamline customer deliveries. The solution enabled customers to opt into automated shipment status notifications, reducing the need for multiple phone calls and manual updates. FourKites' predictive data, augmented by artificial intelligence, offered more precise ETAs based on location, weather, and intermediate stops. This allowed KeHE's internal teams to save time and focus on higher-value tasks while enabling customers to plan their operations more efficiently.
Operational Impact
Quantitative Benefit
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