How Guidewire Plugged Looker Into Its Flagship Product to Meet New Customer Needs
公司规模
1,000+
地区
- America
国家
- United States
产品
- SurePower Innovation®
- SurePower Insights™
- Powered by Looker
技术栈
- Amazon Web Services
- Amazon Redshift
- Looker API
- LookML
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Innovation Output
- Productivity Improvements
技术
- 分析与建模 - 数据即服务
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 商业运营
- 产品研发
用例
- 质量预测分析
- 补货预测
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 数据科学服务
- 软件设计与工程服务
关于客户
Guidewire is a company that provides software solutions for property and casualty insurance companies. Their flagship product, SurePower Innovation®, is a modern enterprise suite that improves operational efficiency for these insurance companies. With customers scattered along the adoption curve for analytics software, Guidewire needed a flexible solution that could be used by anyone from novice business users to sophisticated data analysts with a particular emphasis on self-service data exploration. The software also had to make it easy for Guidewire developers to build new features and customize features for companies with special requirements.
挑战
Guidewire saw a market opportunity for industry-specific business intelligence software, but it wasn’t practical to build a solution from the ground up. Guidewire customers relied on the SurePower Innovation® enterprise suite for managing their day-to-day business operations, but they had to use third-party tools for business intelligence. They struggled to make sense of limited canned reports after enduring delays from data transfers, and the reports weren’t customized for the insurance business. Guidewire stepped in to close the gap by adding insurance-specific business intelligence features to the SurePower Innovation® suite. From a technical standpoint, the ideal BI solution had to eliminate data silos to offer 360-degree views of all the data, display interactive data visualizations, and support data exploration in real time. The tool also had to be scalable, provide fast performance, align with the Guidewire public cloud strategy, and integrate seamlessly with the SurePower Innovation® platform.
解决方案
Guidewire chose Looker as the perfect solution for their new BI product. Looker’s lightweight and flexible architecture allows Guidewire to easily integrate interactive visualizations, dashboards, and self-service data exploration. Guildwire utilized Lookers modeling layer, LookML, to create business logic around insurance industry rules and provide customizable analytics solutions for their professional services consultants. Thanks to the Looker API, the developers were able to incorporate dynamic data visualizations directly in SurePower Innovation® screens. In addition, the SurePower Innovation® interface includes a seamless connection to a full-featured, industry-specific version of Looker that is whitelabeled as SurePower Insights™. Guidewire uses a services architecture that relies on a variety of Amazon Web Services components, so Looker’s ability to work in-database with Amazon Redshift was a huge win in terms of performance as well as architecture.
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