How Guidewire Plugged Looker Into Its Flagship Product to Meet New Customer Needs
Company Size
1,000+
Region
- America
Country
- United States
Product
- SurePower Innovation®
- SurePower Insights™
- Powered by Looker
Tech Stack
- Amazon Web Services
- Amazon Redshift
- Looker API
- LookML
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Innovation Output
- Productivity Improvements
Technology Category
- Analytics & Modeling - Data-as-a-Service
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
- Product Research & Development
Use Cases
- Predictive Quality Analytics
- Predictive Replenishment
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- Software Design & Engineering Services
About The Customer
Guidewire is a company that provides software solutions for property and casualty insurance companies. Their flagship product, SurePower Innovation®, is a modern enterprise suite that improves operational efficiency for these insurance companies. With customers scattered along the adoption curve for analytics software, Guidewire needed a flexible solution that could be used by anyone from novice business users to sophisticated data analysts with a particular emphasis on self-service data exploration. The software also had to make it easy for Guidewire developers to build new features and customize features for companies with special requirements.
The Challenge
Guidewire saw a market opportunity for industry-specific business intelligence software, but it wasn’t practical to build a solution from the ground up. Guidewire customers relied on the SurePower Innovation® enterprise suite for managing their day-to-day business operations, but they had to use third-party tools for business intelligence. They struggled to make sense of limited canned reports after enduring delays from data transfers, and the reports weren’t customized for the insurance business. Guidewire stepped in to close the gap by adding insurance-specific business intelligence features to the SurePower Innovation® suite. From a technical standpoint, the ideal BI solution had to eliminate data silos to offer 360-degree views of all the data, display interactive data visualizations, and support data exploration in real time. The tool also had to be scalable, provide fast performance, align with the Guidewire public cloud strategy, and integrate seamlessly with the SurePower Innovation® platform.
The Solution
Guidewire chose Looker as the perfect solution for their new BI product. Looker’s lightweight and flexible architecture allows Guidewire to easily integrate interactive visualizations, dashboards, and self-service data exploration. Guildwire utilized Lookers modeling layer, LookML, to create business logic around insurance industry rules and provide customizable analytics solutions for their professional services consultants. Thanks to the Looker API, the developers were able to incorporate dynamic data visualizations directly in SurePower Innovation® screens. In addition, the SurePower Innovation® interface includes a seamless connection to a full-featured, industry-specific version of Looker that is whitelabeled as SurePower Insights™. Guidewire uses a services architecture that relies on a variety of Amazon Web Services components, so Looker’s ability to work in-database with Amazon Redshift was a huge win in terms of performance as well as architecture.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Leading Tools Manufacturer Transforms Operations with IoT
Stanley Black & Decker required transparency of real-time overall equipment effectiveness and line productivity to reduce production line change over time.The goal was to to improve production to schedule, reduce actual labor costs and understanding the effects of shift changes and resource shifts from line to line.
Case Study
IoT Data Analytics Case Study - Packaging Films Manufacturer
The company manufactures packaging films on made to order or configure to order basis. Every order has a different set of requirements from the product characteristics perspective and hence requires machine’s settings to be adjusted accordingly. If the film quality does not meet the required standards, the degraded quality impacts customer delivery causes customer dissatisfaction and results in lower margins. The biggest challenge was to identify the real root cause and devise a remedy for that.
Case Study
Jaguar Land Rover Speeds Order-to-Cash Cycle
At Jaguar Land Rover, vehicles physically move around the facility for testing, configuration setting, rework and rectification, leading to a longer search time to get each vehicle to its next process facility. The main goal is to minimize the vehicles' dwell time between end of line and the delivery chain which was previously a manually intensive process. Jaguar Land Rover's goal was to build on the success of an earlier RFID project and improve the efficiency of delivering vehicles to meet dealer orders.
Case Study
Improve Postal Mail and Package Delivery Company Efficiency and Service
Postal mail and package delivery company wanted to replace legacy yard management system, increase inbound and outbound yard velocity, improve priority parcel delivery time and accuracy, reduce workload and overtime, reduce driver detention and measure performance and utilization of yard resources.
Case Study
Hospital Management Solution
The Oncology Diagnosis and Treatment Center of Brasov wanted to give patients as much freedom to roam as possible, while at the same time ensuring optimal patient safety and security. The centre was in need of an adequate wireless voice communication and messaging solution that would give patients the confi dence that medical staff is always on call, and reduce stress levels of nurses and doctors when called in case of urgent need.
Case Study
Worker Tracking & Safety Monitoring in Construction
One of the main challenges facing the technology was to create a network within underground tunnels and another was to provide products that can withstand harsh working environment. The team used amplifiers to enhance bandwidth and Litum produced IP67-rated hardware that is durable for harsh working conditions.
