House of Hope Community Development Corporation: Improving Homeless Outreach with Fulcrum
公司规模
SME
地区
- America
国家
- United States
产品
- Fulcrum
技术栈
- Mobile Data Collection
- Real-time Data Sync
实施规模
- Departmental Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
- 医疗保健和医院
适用功能
- 现场服务
用例
- 远程资产管理
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
关于客户
The House of Hope Community Development Corporation is a nonprofit organization that provides a range of services for people who are experiencing homelessness. The organization’s outreach program consists of 5 full-time employees and 13 interns who spend much of their time out in the field, doing advocacy and case management work with the homeless, connecting them to much-needed resources. The outreach workers interact with an average of 20 to 40 people within a two-hour block, making it challenging to remember all the details of their interactions.
挑战
Before the implementation of Fulcrum, House of Hope outreach workers would spend a few hours on the streets, talking with clients and taking notes on paper, then come home and write down who they spoke to and what the conversations were about. The details of these conversations often got lost due to the volume of people they interacted with. Once they had their notes together, workers would manually transfer the data into the Homeless Management Information System (HMIS), a database mandated by their funders. HMIS is neither mobile- nor user-friendly, and is prohibitively expensive for a nonprofit organization, so House of Hope’s software licenses were limited to fulltime employees, which meant interns were not able to access critical data.
解决方案
Fulcrum was introduced to the House of Hope by an undergraduate collaborator who had previously used it for voter canvassing. The ease of use and user-friendliness of Fulcrum attracted the outreach program manager, Megan Smith. With Fulcrum, the outreach workers are able to do their data collection on the spot. After talking with a client, they can step aside for a few seconds and write a quick note in Fulcrum, and when they sync it, everyone else who is doing outreach with them can immediately see that note. The ability to edit the app in real time as her coworkers suggest new questions to ask their clients or fields to add to the form is also appreciated.
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