House of Hope Community Development Corporation: Improving Homeless Outreach with Fulcrum
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Fulcrum
Tech Stack
- Mobile Data Collection
- Real-time Data Sync
Implementation Scale
- Departmental Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Cities & Municipalities
- Healthcare & Hospitals
Applicable Functions
- Field Services
Use Cases
- Remote Asset Management
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
About The Customer
The House of Hope Community Development Corporation is a nonprofit organization that provides a range of services for people who are experiencing homelessness. The organization’s outreach program consists of 5 full-time employees and 13 interns who spend much of their time out in the field, doing advocacy and case management work with the homeless, connecting them to much-needed resources. The outreach workers interact with an average of 20 to 40 people within a two-hour block, making it challenging to remember all the details of their interactions.
The Challenge
Before the implementation of Fulcrum, House of Hope outreach workers would spend a few hours on the streets, talking with clients and taking notes on paper, then come home and write down who they spoke to and what the conversations were about. The details of these conversations often got lost due to the volume of people they interacted with. Once they had their notes together, workers would manually transfer the data into the Homeless Management Information System (HMIS), a database mandated by their funders. HMIS is neither mobile- nor user-friendly, and is prohibitively expensive for a nonprofit organization, so House of Hope’s software licenses were limited to fulltime employees, which meant interns were not able to access critical data.
The Solution
Fulcrum was introduced to the House of Hope by an undergraduate collaborator who had previously used it for voter canvassing. The ease of use and user-friendliness of Fulcrum attracted the outreach program manager, Megan Smith. With Fulcrum, the outreach workers are able to do their data collection on the spot. After talking with a client, they can step aside for a few seconds and write a quick note in Fulcrum, and when they sync it, everyone else who is doing outreach with them can immediately see that note. The ability to edit the app in real time as her coworkers suggest new questions to ask their clients or fields to add to the form is also appreciated.
Operational Impact
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