酒店业通过云端确保优质客户体验并保护收入
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStream appliances
- vSCOUT software
- nGenius 3900 series packet flow switches
技术栈
- Hybrid Cloud
- Virtualization
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Revenue Growth
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用功能
- 商业运营
用例
- 车队管理
- 库存管理
- 服务备件管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家总部位于美国的跨国酒店集团，在全球 120 多个国家/地区管理和特许经营数十个品牌的广泛住宿和酒店设施。从近一个世纪前起步的默默无闻，该公司如今拥有数十亿美元的收入，拥有 20 多万名员工，在数千家酒店接待数百万旅客，致力于创造高质量的客户体验。在最近的一次收购之后，该公司的 IT 团队面临着在两个不同的数据中心环境中提供服务保证的重大挑战。
挑战
在最近的一次收购之后，这家酒店公司面临着一项挑战，即在两个不同的数据中心环境中提供服务保障，以确保关键服务始终在线。这意味着要有效地监控私人数据中心和新的第三方云数据中心，以及全天候运行的公司网站和预订应用程序。任何降级和中断都可能在几分钟内导致数百万美元的收入损失。IT 团队面临着寻找可行解决方案的压力。
解决方案
该酒店公司将其私有网络中现有的 NETSCOUT 部署扩展到新的混合云环境。之所以选择 nGeniusONE 服务保证平台、InfiniStream 设备和 vSCOUT 软件的组合，是因为专利的自适应服务智能 (ASI) 和智能分析的价值。nGenius 数据包流交换机用于将网络流量馈送到 InfiniStream 设备，使 IT 能够持续监控应用程序以确保可用性和性能。vSCOUT 软件部署在 Web 应用程序服务器上，以降低多云环境的复杂性并提供可操作的见解，以快速分类应用程序速度变慢和中断的根本原因。
运营影响
数量效益
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