医院利用 NETSCOUT 可视性即服务缩短了平均修复时间
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG COTS Certified appliances
- nGenius PFOS for Certified Packet Flow Switches
- NETSCOUT Visibility as a Service
技术栈
- Network Monitoring
- Application Performance Management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
过去十年，该医院网络经历了重大变革，包括患者有机增长和战略性并购。每年有数千名医生、护士和工作人员为数十万住院、门诊和急诊室患者提供护理。该医院网络拥有十多家医院和一百家医疗机构，是该地区最大的网络之一，对社区的医疗保健至关重要。医院的 IT 团队致力于提供支持这些医疗专业人士的网络、应用程序、安全和性能工具。
挑战
该医院网络的网络工程和运营团队有一个目标 - 迅速、安全、可靠和高效地提供患者护理服务。这是一项全天候运营。在患者护理方面，没有“停工”时间。IT 部门有很多事情要做，新数据中心上线，并将对患者有影响的关键服务转移到新环境。在决定部署 NETSCOUT nGeniusONE 服务保障解决方案进行主动网络和应用程序性能管理后，网络总监和工程高级经理需要快速实施该解决方案，以确保在应用程序迁移到新数据中心之前、期间和之后都能高效运行。如果这些迁移和切换出现问题，他们将依靠 nGeniusONE 解决方案提供的信息来快速查明问题并恢复医院工作人员的优质服务。
解决方案
考虑到这些目标，网络主管聘请了 NETSCOUT 的可视性即服务 (VaaS) 托管服务团队，最初帮助安装、配置和操作 nGeniusONE 部署。除了确保快速执行对企业环境性能的主动监控之外，VaaS 团队还能够将 IT 的网络运营覆盖范围扩大到目前的白天时间之外，以便在医院 IT 人员没有安排时间时提供全天候覆盖。NETSCOUT 可视性即服务 (VaaS) 是 NETSCOUT 应用程序和网络监控解决方案的托管服务。在训练有素、经验丰富的工程专家的支持下，医院等组织可以在需要的地方和时间利用他们的专业知识。VaaS 专家与客户团队合作，提供主动监控知识和可操作的见解，以确保其 IT 环境性能问题不会影响患者护理和运营效率。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
