Hospital Lowers MTTR With Use of NETSCOUT Visibility as a Service
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG COTS Certified appliances
- nGenius PFOS for Certified Packet Flow Switches
- NETSCOUT Visibility as a Service
Tech Stack
- Network Monitoring
- Application Performance Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This hospital network had gone through significant changes over the last decade, from organic patient growth and strategic mergers and acquisitions. There are thousands of physicians, nurses, and staff administering care to hundreds of thousands of inpatient, outpatient, and emergency room patients every year. With more than a dozen hospitals and a hundred medical facilities, this hospital network is one of the largest in its region and essential to the health care of its community. The hospital’s IT team is dedicated to delivering network, application, security, and performance tools that support these healthcare professionals.
The Challenge
The network engineering and operations team at this hospital network has one goal in mind - swift, safe, secure, and efficient delivery of patient care services. This is a 24 hour a day, 7 day a week operation. There is no “off” when it comes to patient care. The IT organization had a lot on its plate with a new data center coming online and moving critical patient-impacting services over to the new environment. With their decision to deploy the NETSCOUT nGeniusONE Service Assurance solution for proactive network and application performance management, the network director and engineering senior manager needed to implement the solution quickly to ensure before, during, and after application migrations to the new data center were operating efficiently. If issues developed with these migrations and cutovers, they were depending on information provided from the nGeniusONE solution to quickly pinpoint the problem and restore quality service to the hospital staff.
The Solution
With these goals in mind, the network director engaged NETSCOUT’s Visibility as a Service (VaaS) managed services team to initially help install, configure, and operate the nGeniusONE deployment. In addition to ensuring quick time to execute proactive monitoring of the performance of the enterprise environment, the VaaS team was able to expand IT’s network operations coverage beyond its current daytime hours, to provide round the clock coverage for times when hospital IT staff was not scheduled. NETSCOUT Visibility as a Service (VaaS) is a managed service for NETSCOUT application and network monitoring solutions. With well-trained, highly experienced engineering experts providing the support, organizations like the hospital can utilize their expertise where and when it is needed. The VaaS experts work alongside the customer team to provide proactive monitoring knowledge, and actionable insights to ensure issues with their IT environment’s performance does not impact patient care and effect operational efficiency.
Operational Impact
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