医院利用 NETSCOUT nGeniusONE 服务保障和 VaaS 托管服务的可视性确保影响患者的应用程序的质量性能
公司规模
1,000+
地区
- America
国家
- United States
产品
- NETSCOUT nGeniusONE Service Assurance
- InfiniStreamNG COTS Certified appliances
- nGenius PFOS for Certified Packet Flow Switches
- NETSCOUT VaaS support
技术栈
- Network Performance Monitoring
- Application Service Delivery
- Packet Flow Switches
- Managed Services
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 过程控制与优化
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
过去十年，该医院网络经历了重大变革，包括患者有机增长和战略并购。每年有数千名医生、护士和工作人员为数十万住院、门诊和急诊室患者提供护理。该医院网络拥有十几家医院和一百家医疗机构，是该地区最大的医院网络之一，对社区的医疗保健至关重要。他们对联网应用程序（包括电子病历 (EMR) 和影像服务）的依赖程度再怎么强调也不为过。他们的 IT 团队致力于提供支持这些医疗保健专业人员的网络、应用程序、安全和性能工具。
挑战
过去十年，医院网络经历了重大变化，既有患者的自然增长，也有战略性并购。每年有成千上万的医生、护士和工作人员为数十万住院、门诊和急诊室患者提供护理。该医院网络拥有十几家医院和一百家医疗机构，是该地区最大的医院网络之一，对社区的医疗保健至关重要。他们对网络应用程序（包括电子病历 (EMR) 和影像服务）的依赖程度再怎么强调也不为过。他们的 IT 团队致力于提供支持这些医疗专业人士的网络、应用程序、安全和性能工具。这家医疗机构的信息技术 (IT) 团队牢记一个目标 — 快速、安全、高效地提供患者护理服务，在实现数字化转型以满足医院组织不断变化的需求方面发挥着关键作用。他们计划的数据中心转型是他们最新的努力，旨在将他们的技术和应用程序提升到一个新的水平，以支持患者护理服务。
解决方案
在评估了 NETSCOUT 解决方案之后，医院的 IT 部门选择了 nGeniusONE 服务保证解决方案、nGenius 数据包流交换机和 NETSCOUT 可视性即服务 (VaaS) 产品来解决他们面临的几个挑战。之所以选择 nGeniusONE 服务保证解决方案，部分原因是它能够实时监控和分析所有应用程序，而这个 NETSCOUT 平台支持 1,000 多种预配置的语音、视频和数据服务。对于医院和 NetOps 团队来说，至关重要的是 nGeniusONE 对 Citrix 虚拟桌面接口 (VDI) 的深入分析和关键绩效指标，以便安全访问 Epic EMR 等服务、他们的移动通信服务、软件即服务应用程序 (SaaS)（例如 Microsoft Office 365）以及托管在公共云（包括 MS Azure）中的业务和临床应用程序。 nGeniusONE 使 IT 组织能够构建包含关键应用程序和依赖项的仪表板和工作流，从而更快、更有效地确定导致速度变慢的根本原因。此外，nGeniusONE 可帮助 NetOps 团队缩短排除故障和解决复杂问题 (MTTR) 的时间，从而快速恢复影响患者护理的应用程序的质量。
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