Hi-Spec Sees Clear Benefits of Voice
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- Red Prairie WMS
- Voxware Voice Solution
技术栈
- Voice Technology
- RF Scanning
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 消费品
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 预测性维护
- 仓库自动化
服务
- 系统集成
- 培训
关于客户
Hi-Spec Lenses is a distributor of eyewear products based in the United Kingdom. The company ships glasses, prescription lenses, and eyeglass cases to over 1,000 retail locations across Europe from a central warehouse. The company emphasizes the importance of accuracy due to the unique nature of each prescription. Orders received by the warehouse must be picked and dispatched the same day, typically within a 6-hour window. The company embarked on a modernization program to improve their warehouse operations and overall efficiency.
挑战
Hi-Spec Lenses, a UK-based distributor of eyewear products, faced operational inefficiencies due to outdated manual systems in their warehouse. The company needed to modernize their processes to improve accuracy and efficiency. Their old paper-based picking system had an accuracy rate of 99.5%, necessitating a team of auditors to ensure no mis-picked packages were dispatched. Hi-Spec needed to decide between an RF scanning system and voice technology to enhance their picking process.
解决方案
Hi-Spec Lenses chose to implement a voice technology solution from Voxware after evaluating their options. The decision was influenced by time and motion studies that showed voice technology offered greater flexibility and supported the ergonomics of the picking process. Voxware's voice solution allowed for hands-free operation, making it easier for pickers to move around the warehouse. Voxware also provided demos and support to help Hi-Spec understand how the system would work for them. The relationship built with Voxware's team played a crucial role in the decision-making process.
运营影响
数量效益
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