Hi-Spec Sees Clear Benefits of Voice
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Red Prairie WMS
- Voxware Voice Solution
Tech Stack
- Voice Technology
- RF Scanning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Retail
- Consumer Goods
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Inventory Management
- Predictive Maintenance
- Warehouse Automation
Services
- System Integration
- Training
About The Customer
Hi-Spec Lenses is a distributor of eyewear products based in the United Kingdom. The company ships glasses, prescription lenses, and eyeglass cases to over 1,000 retail locations across Europe from a central warehouse. The company emphasizes the importance of accuracy due to the unique nature of each prescription. Orders received by the warehouse must be picked and dispatched the same day, typically within a 6-hour window. The company embarked on a modernization program to improve their warehouse operations and overall efficiency.
The Challenge
Hi-Spec Lenses, a UK-based distributor of eyewear products, faced operational inefficiencies due to outdated manual systems in their warehouse. The company needed to modernize their processes to improve accuracy and efficiency. Their old paper-based picking system had an accuracy rate of 99.5%, necessitating a team of auditors to ensure no mis-picked packages were dispatched. Hi-Spec needed to decide between an RF scanning system and voice technology to enhance their picking process.
The Solution
Hi-Spec Lenses chose to implement a voice technology solution from Voxware after evaluating their options. The decision was influenced by time and motion studies that showed voice technology offered greater flexibility and supported the ergonomics of the picking process. Voxware's voice solution allowed for hands-free operation, making it easier for pickers to move around the warehouse. Voxware also provided demos and support to help Hi-Spec understand how the system would work for them. The relationship built with Voxware's team played a crucial role in the decision-making process.
Operational Impact
Quantitative Benefit
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