听力保健提供商 Demant 倾听客户对远程护理解决方案的需求
公司规模
1,000+
地区
- Europe
国家
- Denmark
产品
- Vonage Communications Platform
- Vonage Video API
- Vonage SMS API
技术栈
- API Integration
- Mobile Application
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 产品研发
- 销售与市场营销
用例
- 远程协作
- 远程病人监护
服务
- 软件设计与工程服务
- 系统集成
关于客户
Demant 是一家世界领先的听力保健和技术集团，自 1904 年成立以来一直运营。该公司提供创新技术、解决方案和专业知识，帮助改善人们的健康和听力。这包括听力保健、助听器、听力植入物、诊断设备和服务以及音频解决方案。Demant 总部位于丹麦，拥有 16,500 名员工的全球团队。该公司在全球 130 个国家/地区提供改变生活的听力保健解决方案。Demant 的大量最终用户是老年人，许多人行动不便。
挑战
Demant 是一家听力保健技术提供商，在为客户提供护理方面面临挑战，其中许多客户都是老年人，行动不便。传统的听力检查和设备安装流程需要多次往返，这对许多客户来说是困难或不可能的。COVID-19 疫情进一步加速了对远程解决方案的需求。Demant 希望构建一种可以在未来几年内进行迭代和创新的解决方案，无论客户身在何处，都能安全可靠地提供护理。
解决方案
Demant 选择使用 Vonage 通信平台通过移动应用程序提供远程听力咨询。这是通过 Vonage 视频和 SMS API 实现的。Vonage SMS API 通过为 Demant 客户提供会议链接、提醒和评价体验的能力来增强交互 - 一切尽在指尖。作为技术创新者，Demant 一直在寻找超越自我的方法为客户提供服务。为了改善助听器佩戴者和支持他们的医疗保健专业人员的生活，Demant 只与顶级技术提供商合作进行创新。
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