Hearing Healthcare Provider Demant Listens to Customers’ Demands for Remote Care Solutions
Company Size
1,000+
Region
- Europe
Country
- Denmark
Product
- Vonage Communications Platform
- Vonage Video API
- Vonage SMS API
Tech Stack
- API Integration
- Mobile Application
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
- Sales & Marketing
Use Cases
- Remote Collaboration
- Remote Patient Monitoring
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Demant is a world-leading hearing healthcare and technology group that has been operating since 1904. The company offers innovative technologies, solutions and know-how to help improve people’s health and hearing. This includes hearing care, hearing aids, hearing implants, diagnostic equipment and services, and audio solutions. Demant is headquartered in Denmark and has a global team of 16,500 employees. The company offers life-changing hearing healthcare solutions in 130 countries around the world. A significant number of Demant’s end users are elderly and many have mobility issues.
The Challenge
Demant, a hearing healthcare technology provider, was facing a challenge in providing care to its customers, many of whom are elderly and have mobility issues. The traditional process of hearing checks and device fittings required multiple trips, which was difficult or impossible for many customers. The COVID-19 pandemic further accelerated the need for a remote solution. Demant wanted to build a solution that could be iterated and innovated in the years to come, and that would provide care safely and securely, no matter where the customer is located.
The Solution
Demant chose to use the Vonage Communications Platform to offer remote hearing consultations through a mobile application. This was made possible using the Vonage Video and SMS APIs. The Vonage SMS API enhances the interaction by providing Demant customers with meeting links, reminders, and the ability to rate their experience - right at their fingertips. As a technology innovator, Demant is always looking for ways to go above and beyond to provide for their customers. To improve the lives of hearing aid wearers and the healthcare professionals that support them, Demant only engages with top-end technology providers for their innovations.
Operational Impact
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