医疗保健公司利用 Catalytic 在整个人力资源部门中扩展自动化
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Catalytic
技术栈
- Cloud-based automation
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Employee Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 人力资源
用例
- 预测性维护
- 过程控制与优化
服务
- 云规划/设计/实施服务
关于客户
客户是一家拥有多个校区的医疗保健公司。该公司拥有超过 65,000 名员工，每年为超过 100 万名患者提供服务。该公司致力于满足员工、住院医生和患者不断变化的需求，同时提供尖端研究和治疗。2017 年，该公司的人力资源部门开始探索部门内自动化和认知技术的潜力，旨在让超过 600 人的人力资源团队能够完成更有意义的工作。该公司在高度监管的行业中运营，目标是降低风险并提供更高水平的服务。
挑战
这家医疗保健公司希望优化其内部业务运营，以满足员工、居民和患者不断变化的需求，同时提供尖端研究和治疗。该公司的人力资源部门开始探索其部门内自动化和认知技术的潜力，并牢记三个目标。首要目标是让其 600 多人的人力资源团队有机会做更多有意义的工作。执行人力资源战略需要大量的常规工作，这阻碍了团队开展更有影响力的工作，并妨碍了员工的体验。其他目标是降低风险（鉴于该公司在高度监管的行业中运营）并提供更高水平的服务。
解决方案
该公司实施了基于云的自动化工具 Catalytic 来实现其目标。Catalytic 之所以被选中，是因为它在五个关键领域表现出色：易于构建流程和学习平台、简单的系统集成、灵活性和可配置性、安全的云平台以及更好的员工体验。该公司的人力资源团队推进了其第一个用例，即为该机构的 250 名顶级领导者自动执行公司绩效目标的流程。借助 Catalytic，现在可以根据系统中的数据自动填充目标。系统会自动提醒用户在季度审核之前查看他们的目标。新流程在业务部门、角色、位置和经理之间强制执行目标标准，但足够灵活，可以根据不断变化的需求调整流程。
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