公司规模
1,000+
地区
- Europe
国家
- Ireland
- United Kingdom
产品
- DocuWare
技术栈
- Document Management System
- CAFM System
- Mardak ERP
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 库存管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
H&J Martin 是一家家族企业,成立于 1839 年。该公司总部位于北爱尔兰贝尔法斯特,在英国、爱尔兰和欧洲设有办事处。H&J Martin 已发展成为欧洲领先的设施管理服务提供商。该公司负责公共建筑、零售空间、办公楼或整个工业厂房的维护和管理。该公司强调以价值为中心的公司理念:将所有员工、客户和供应商视为真正的合作伙伴。H&J Martin 每月生成约 12,000 份工程师服务报告、3,000 份供应商销售发票和大量纸张。
挑战
H&J Martin 是欧洲领先的设施管理服务提供商,其纸质业务和行政流程方法面临挑战。该公司每月生成约 12,000 份工程师服务报告、3,000 份供应商销售发票和大量纸张。纸质系统的漫长搜索和处理时间影响了员工获取所需信息的能力。2010 年,H&J Martin 设施管理团队决定是时候用集成文档管理系统取代纸质方法了。该公司希望大幅减少大量纸质副本,并节省未来的存档空间。他们还需要一个可以与现有软件环境集成并可在以后扩展的系统。
解决方案
H&J Martin 之所以选择 DocuWare,是因为其模块化设计和可选接口提供了高度的灵活性,尤其是在与现有软件环境集成以及以后扩展系统方面。DocuWare 档案库是 H&J Martin 新文档管理概念的核心。各种各样的业务文档都存储在结构化的目录中,并具有明确定义的访问权限。这些文档包括传统的客户数据、发票、服务报告以及跟踪员工工时和绩效的表格。与合作伙伴组织和客户的文档交换通过门户解决方案进行。据 H&J Martin 称,现在大约 90% 的供应商和分包商文档都以这种方式数字化并捕获到系统中。其余纸质文档的数字化由部门安装的强大文档扫描仪处理。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.