实例探究 > Growth with No Unnecessary Delays

Growth with No Unnecessary Delays

公司规模

1,000+

地区

Europe

国家

Netherlands

产品

Celonis Process Mining
Microsoft Dynamics AX
Microsoft 365

技术栈

Process Mining
ERP
Data Analytics

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Productivity Improvements

技术

分析与建模 - 预测分析
应用基础设施与中间件 - 数据交换与集成
功能应用 - 企业资源规划系统 (ERP)

适用行业

汽车
特种车辆

适用功能

采购
销售与市场营销
仓库和库存管理

用例

预测性维护
过程控制与优化
供应链可见性(SCV)

服务

云规划/设计/实施服务
数据科学服务
系统集成

关于客户

For almost 150 years, the companies in the Terberg Group have strived to offer the best in the worldwide specialized vehicle market. The Group began in 1869 in the tiny village of Benschop in the Netherlands as a forge for transport vehicles, and it has grown into a multinational company with 2,400 employees at 28 subsidiaries in 11 countries. Terberg takes the lead, from terminal haulers and cars to modifications to new vehicles, and focuses on innovation, transformation, and value creation. The Group currently delivers to 100 countries and has overall annual sales of 900 million euros.

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挑战

Each subsidiary in the Terberg Group used to independently develop its own data analyses, and the insights that were obtained weren’t always shared between companies. In order to improve operating performance at the Group level and to facilitate growth, the Terberg Group started its own Data Science department in 2016. That same year, the department decided that Celonis Process Mining could provide the visualization of process performance they were looking for. With the help of process mining, Terberg wants to create uniform analyses for its procurement and sales processes that will deliver better insight into these processes. The first processes that the Group centralized were purchase-to-pay (P2P) and accounts payable (AP).

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解决方案

The Terberg Group started using Celonis Process Mining in 2017. They took a co-innovation approach, where the Group’s Data Science department and an experienced team of data scientists from Celonis collaborated intensively on developing the connection with Microsoft Dynamics AX. This was done primarily for P2P and AP, but connectors to Microsoft Dynamics AX have also been developed since then for the order-to-cash (O2C), accounts receivable (AR), production, and warehouse management (WHM) processes. At this point, the Terberg Group has a broad base of connectors at its disposal to support the subsidiaries in multiple processes. The Group is very satisfied with its collaboration with Celonis. Jorrit ter Horst, Data Science Consultant at Terberg Group: “The Celonis team has extensive knowledge of a large number of systems, which made it possible for us to also develop the required connectors for Microsoft Dynamics AX. We also really experienced the entire approach as a joint effort. We worked together to dive deep into the systems to find relevant data points that we could visualize with the help of Celonis Process Mining.”

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运营影响

The visualization of the P2P process using Celonis Process Mining focuses on vendor delivery performance and helped the Terberg Group obtain a better grasp of the causes of delayed deliveries by suppliers.
The Group can generally map delayed deliveries and differentiate between internal and external causes of delays.
These analyses ensure that the Group can accelerate its own production and delivery processes.
In the AP process, Celonis Process Mining has turned out to provide significant value added by driving down the number of invoices that contain incorrect information and require revision.
A Celonis Process Mining analysis of the O2C progress showed that procedural revisions in the registration of sales and delivery data put Terberg Group in a position to obtain insights into delivery performance.

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数量效益