Case Studies > Growth with No Unnecessary Delays

Growth with No Unnecessary Delays

Company Size

1,000+

Region

Europe

Country

Netherlands

Product

Celonis Process Mining
Microsoft Dynamics AX
Microsoft 365

Tech Stack

Process Mining
ERP
Data Analytics

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Predictive Analytics
Application Infrastructure & Middleware - Data Exchange & Integration
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Automotive
Specialty Vehicles

Applicable Functions

Procurement
Sales & Marketing
Warehouse & Inventory Management

Use Cases

Predictive Maintenance
Process Control & Optimization
Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services
Data Science Services
System Integration

About The Customer

For almost 150 years, the companies in the Terberg Group have strived to offer the best in the worldwide specialized vehicle market. The Group began in 1869 in the tiny village of Benschop in the Netherlands as a forge for transport vehicles, and it has grown into a multinational company with 2,400 employees at 28 subsidiaries in 11 countries. Terberg takes the lead, from terminal haulers and cars to modifications to new vehicles, and focuses on innovation, transformation, and value creation. The Group currently delivers to 100 countries and has overall annual sales of 900 million euros.

The Challenge

Each subsidiary in the Terberg Group used to independently develop its own data analyses, and the insights that were obtained weren’t always shared between companies. In order to improve operating performance at the Group level and to facilitate growth, the Terberg Group started its own Data Science department in 2016. That same year, the department decided that Celonis Process Mining could provide the visualization of process performance they were looking for. With the help of process mining, Terberg wants to create uniform analyses for its procurement and sales processes that will deliver better insight into these processes. The first processes that the Group centralized were purchase-to-pay (P2P) and accounts payable (AP).

The Solution

The Terberg Group started using Celonis Process Mining in 2017. They took a co-innovation approach, where the Group’s Data Science department and an experienced team of data scientists from Celonis collaborated intensively on developing the connection with Microsoft Dynamics AX. This was done primarily for P2P and AP, but connectors to Microsoft Dynamics AX have also been developed since then for the order-to-cash (O2C), accounts receivable (AR), production, and warehouse management (WHM) processes. At this point, the Terberg Group has a broad base of connectors at its disposal to support the subsidiaries in multiple processes. The Group is very satisfied with its collaboration with Celonis. Jorrit ter Horst, Data Science Consultant at Terberg Group: “The Celonis team has extensive knowledge of a large number of systems, which made it possible for us to also develop the required connectors for Microsoft Dynamics AX. We also really experienced the entire approach as a joint effort. We worked together to dive deep into the systems to find relevant data points that we could visualize with the help of Celonis Process Mining.”

Operational Impact

The visualization of the P2P process using Celonis Process Mining focuses on vendor delivery performance and helped the Terberg Group obtain a better grasp of the causes of delayed deliveries by suppliers.
The Group can generally map delayed deliveries and differentiate between internal and external causes of delays.
These analyses ensure that the Group can accelerate its own production and delivery processes.
In the AP process, Celonis Process Mining has turned out to provide significant value added by driving down the number of invoices that contain incorrect information and require revision.
A Celonis Process Mining analysis of the O2C progress showed that procedural revisions in the registration of sales and delivery data put Terberg Group in a position to obtain insights into delivery performance.

Quantitative Benefit