Greater Customer Service is Now on Tap at Wil Fischer with Omnitracs Roadnet
公司规模
11-200
地区
- America
国家
- United States
产品
- Omnitracs Roadnet
- Territory Planner
- FleetLoader
- MobileCast
技术栈
- Logistics Technology
- Computer-based Inventory Systems
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 食品与饮料
- 运输
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
关于客户
Founded in 1966, Wil Fischer is a wholesaler and distributor for Anheuser-Busch, dedicated to providing the freshest, highest quality products to their customers. The company started with a staff of five employees and sold 211,000 cases in its first year. By 1985, they had sold a million cases, and by 2000, they doubled that benchmark to two million cases. Today, Wil Fischer has 75 employees covering six counties in Missouri. The company is part of Anheuser-Busch Wholesalers and works closely with 12 breweries, a vast network of refrigerated warehouses, computer-based inventory systems, and shippers to provide an extensive and effective distribution network in the brewing industry. They support 13 delivery routes in the winter and 15 in the summer, delivering both Anheuser-Busch beverages and freestanding point-of-purchase displays to customers' stores.
挑战
Wil Fischer, a wholesaler and distributor for Anheuser-Busch, faced significant challenges in managing their delivery routes, especially during their busy summer season. The company supported 13 delivery routes in the winter and 15 in the summer, which accounted for 60% of their revenues. The manual system they used for routing was tedious and time-consuming, making it difficult to create balanced routes and often leading to delays in implementing necessary changes. The semi-annual rerouting process was particularly challenging, taking days or even weeks to complete by hand. This inefficiency not only affected their operational productivity but also had a direct impact on fuel costs and overall customer satisfaction.
解决方案
In 2003, Wil Fischer turned to Omnitracs Roadnet Technologies to automate their routing process. They purchased the Omnitracs Roadnet Technologies suite, including Territory Planner, Roadnet, and FleetLoader. This decision was influenced by Dr. Jeff Gower, Wil Fischer’s CEO, who was an early adopter of logistics technology and chaired the Technology Committee on Anheuser-Busch’s wholesalers’ panel. The implementation of these tools simplified the rerouting process, reducing it from days or weeks to just a matter of hours. FleetLoader, a tactical loading tool designed for the beverage industry, improved the speed and efficiency of deliveries by creating pick sheets with big, bold text that warehouse workers appreciated. Additionally, the installation of MobileCast made delivery ETAs transparent and trackable in real-time, further enhancing the efficiency of their operations.
运营影响
数量效益
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