全球制造公司加速数字化转型
公司规模
1,000+
国家
- Worldwide
产品
- nGeniusONE
- InfiniStreamNG software appliances
- Packet Flow Operating System
- Packet Flow Switch Fabric Manager Software
技术栈
- Data Center modernization
- 40G architecture
- Hybrid cloud deployments
- VoIP service
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
- 平台即服务 (PaaS) - 连接平台
适用功能
- 离散制造
- 维护
用例
- 数字孪生
- 自动化制造系统
- 预测性维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这家全球制造公司在全球数千个地点开展业务，开发和制造工业和高科技解决方案。凭借有机增长和收购历史，该公司已扩展到新产品、行业和地区。他们管理着一个复杂的生态系统，包括研发设施、制造工厂和渠道分销办事处，以及区域和全球总部设施。NETSCOUT 解决方案由全球 IT 组织使用，该组织作为内部服务提供商为公司的所有部门提供 IT 服务。
挑战
该公司正在实施多项数字化转型计划，以优化业务和制造流程以及内部和外部沟通。这些变化推动了数据中心现代化的需求，包括升级到 40G、迁移到混合云部署以及将部分网络和应用程序共置到第三方站点。为了支持这些变化，IT 团队需要使用新的配置方法部署新架构。他们仍然面临着影响用户的持续问题。一些主要问题正在消耗资源并有可能影响业务。高管层最关心的是他们的 VoIP 服务持续存在的联络中心语音问题。尽管问题定期报告，但各个站点的问题并不一致，而且不容易解决。
解决方案
IT 运营部门选择 NETSCOUT 作为其未来数据中心现代化不可或缺的一部分。借助适用于其新 40G 架构的软件解决方案和设备，他们获得了可见性，可以自信地以比尝试更新现有遗留环境更具成本效益的方式推进其数字化转型计划。nGeniusONE 平台配备下一代 InfiniStreamNG 软件设备，结合数据包流操作系统，可提供跨数据中心、主机托管设施和混合云的实时数据包级可见性，以监控和收集来自多个 IP 网络域的数据。为了解决 VoIP 通话质量差的问题，语音团队确定了可能存在问题的关键位置，并开始使用 NETSCOUT 在这些站点进行服务监控。他们现在使用数据包丢失、延迟、抖动和 MOS 分数等指标对每个站点进行了性能基准测试。
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