Global Manufacturing Company Accelerates Digital Transformation
Company Size
1,000+
Country
- Worldwide
Product
- nGeniusONE
- InfiniStreamNG software appliances
- Packet Flow Operating System
- Packet Flow Switch Fabric Manager Software
Tech Stack
- Data Center modernization
- 40G architecture
- Hybrid cloud deployments
- VoIP service
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Discrete Manufacturing
- Maintenance
Use Cases
- Digital Twin
- Manufacturing System Automation
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This worldwide manufacturing company operates across thousands of global locations, developing and manufacturing industrial and high-tech solutions. With organic growth and a history of acquisitions, the company has expanded into new products, industries and geographies. They manage a complex eco-system of R&D facilities, manufacturing plants and channel distribution offices, in addition to regional and global headquarters facilities. The NETSCOUT solution is used by the global IT organization that provides IT services, as an internal service provider, to all divisions of the company.
The Challenge
The company was in the process of implementing several initiatives for digital transformation to optimize business and manufacturing processes as well as internal and external communication. These changes drove the need for Data Center modernization, including upgrading to 40G, migrating to hybrid cloud deployments, and co-locating a portion of their network and applications to a 3rd party site. To support these changes, the IT team needed to deploy new architecture using a new provisioning methodology. They were still confronted with on-going issues affecting users. A few major issues were consuming resources and had the potential to impact business. Of primary concern at the executive level was on-going contact center voice issues with their VoIP service. Although problems were reported regularly, they were not consistent from site to site and not easily resolved.
The Solution
IT Operations selected NETSCOUT to be an integral part of their data center modernization going forward. With softwarebased solutions and appliances for their new 40G architecture, they gained the visibility to confidently move ahead with their digital transformation plans in a far more costeffective manner than had they tried to refresh the existing legacy environment. The nGeniusONE platform with next-generation InfiniStreamNG software appliances, together with the Packet Flow Operating System, provides the real-time, packet-level visibility they need across the Data Center, co-location facilities, and hybrid cloud, to monitor and gather data from the multiple IP network domains. To address the poor VoIP call quality, the voice team identified key locations with potential issues and began using NETSCOUT for service monitoring at these sites. They now have performance benchmarks for each site using metrics including packet loss, latency, jitter, and MOS scores.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Plastic Spoons Case study: Injection Moulding
In order to meet customer expectations by supplying a wide variety of packaging units, from 36 to 1000 spoons per package, a new production and packaging line needed to be built. DeSter wanted to achieve higher production capacity, lower cycle time and a high degree of operator friendliness with this new production line.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
Case Study
Aircraft Predictive Maintenance and Workflow Optimization
First, aircraft manufacturer have trouble monitoring the health of aircraft systems with health prognostics and deliver predictive maintenance insights. Second, aircraft manufacturer wants a solution that can provide an in-context advisory and align job assignments to match technician experience and expertise.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
