全球制造商受益于 DX 技术的优质性能
公司规模
1,000+
国家
- Other
产品
- nGenius® Visibility as a Service (nVaaS)
- nGeniusONE®
- InfiniStreamNG™ Appliances
- nGeniusPULSE
- Packet Flow Switches (PFS)
技术栈
- Microsoft® Office 365
- Skype for Business
- Polycom
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 设备管理平台
适用功能
- 离散制造
- 维护
用例
- 自动化制造系统
- 预测性维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家价值数十亿美元的高科技全球制造公司，拥有创新的传统和文化。该公司在 15 个国家/地区的多家子公司拥有 30,000 名员工。该公司的 IT 部门管理着一个极其复杂的网络，这对于持续的业务成功至关重要。除了管理现有网络外，IT 部门还带头研究和实施新技术，以支持持续的技术进步。他们的工作支持公司的创新，并直接影响市场竞争优势。
挑战
这家价值数十亿美元的高科技全球制造公司面临着在有限的 IT 资源下提供出色的性能管理和监控的挑战。该公司正在投资最新技术，需要填补其复杂且不断发展的网络的可视性空白。该公司已将其企业网络在许多地方从 1 GB 扩展到 10 GB，实施了多个软件即服务应用程序，包括 Microsoft® Office 365 和 Skype for Business，并将其语音和视频服务升级到 Polycom。然而，出现了影响用户的问题，需要 IT 干预来查明和纠正。用于支持监控和管理其当前工具的资源已经减少，导致所做的更改破坏了数据收集，从而导致可视性出现差距。
解决方案
该公司决定将其 NETSCOUT 解决方案扩展到所有地点，每种类型的地点（即呼叫中心、制造中心等）都具有标准部署配置。该制造商最近开始外包一些非核心能力活动，并决定利用 NETSCOUT 的 nGenius 可视性即服务 (nVaaS) 产品来管理其部署。为了获得更多的可视性和数据源，IT 添加了带有虚拟和硬件 nPoints 和数据包流交换机 (PFS) 的 nGeniusPULSE。他们很快发现了 nGeniusPULSE 的多种用途，首先是使用 SMNP 测试查看路由器统计数据并验证没有错误或丢包；深入到网络组件级别以隔离问题的根本原因；并查看交换机的 CPU 利用率。综合测试用于监控应用程序的可用性和性能，包括托管和基于云的应用程序，包括 Microsoft Office 365®。 PFS 允许多个 IT 团队聚合、复制和管理整个网络的流量，以实现应用程序性能监控、统一通信和安全性。
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