Global Manufacturer Benefits from Quality Performance of DX Technologies
Company Size
1,000+
Country
- Other
Product
- nGenius® Visibility as a Service (nVaaS)
- nGeniusONE®
- InfiniStreamNG™ Appliances
- nGeniusPULSE
- Packet Flow Switches (PFS)
Tech Stack
- Microsoft® Office 365
- Skype for Business
- Polycom
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Functions
- Discrete Manufacturing
- Maintenance
Use Cases
- Manufacturing System Automation
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a multi-billion-dollar high-tech global manufacturing company with a legacy and culture of innovation. The company has 30,000 employees in multiple subsidiaries operating in over 15 countries. The IT division of the company manages an extremely complex network that is critical to continued business success. In addition to managing the existing network, IT also takes the lead to research and implement new technologies that enable and support ongoing technology advancements. Their work supports the company’s innovations and directly impacts the competitive advantages in the market.
The Challenge
The multi-billion-dollar high-tech global manufacturing company was facing a challenge in delivering excellent performance management and monitoring with limited IT resources. The company was investing in the latest technologies and needed to fill gaps in visibility to their complex, evolving network. The company had increased their corporate network from 1 GB to 10 GB in many locations, implemented several Software-as-a-Service applications, including Microsoft® Office 365 and Skype for Business, and upgraded their voice and video services to Polycom. However, issues arose that impacted users and required IT intervention to pinpoint and correct. The resources available to support monitoring and managing their current tools had declined, leading to changes being made that broke the data collection, which caused gaps in visibility.
The Solution
The company decided to expand their NETSCOUT solution to all locations, with each type of location, i.e. call-center, fabrication center, etc.., having a standard deployment configuration. The manufacturer had recently started outsourcing some of their noncore competency activities and decided to leverage NETSCOUT’s nGenius Visibility as a Service (nVaaS) offering to manage their deployment. To gain even more visibility and data sources, IT added nGeniusPULSE with virtual and hardware nPoints and Packet Flow Switch (PFS). They soon discovered multiple uses for nGeniusPULSE, starting with using the SMNP testing to look at router stats and verify there were no errors or dropped packets; drilling down to the network component level to isolate root-cause of issues; and seeing CPU utilization from switches. Synthetic tests are used to monitor the availability and performance of applications including hosted and cloud-based apps including Microsoft Office 365®. PFS allows multiple IT groups to aggregate, replicate, and manage the flows of traffic throughout the network for application performance monitoring, unified communication, and security.
Operational Impact
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