全球时尚零售商借助 NETSCOUT 缩短平均修复时间 (MTTR)
公司规模
1,000+
地区
- America
国家
- United States
产品
- TruView Central appliances
- FlowView module
- VoIPView module
技术栈
- NetFlow
- SNMP
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 零售
适用功能
- 商业运营
- 销售与市场营销
用例
- 零售店自动化
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
客户是一家拥有近半个世纪历史的美国全球时尚企业，为数以千计的国内、国际和线上零售店提供支持，旗下拥有多个知名品牌。这家零售商在全球近 100 个国家/地区拥有数千家自营店和特许经营店，拥有 140,000 名员工，他们依靠持续的连接开展日常业务，每年创造超过 120 亿美元的收入。作为一家全球性企业，这家零售组织高度依赖全天候在线的通信、流程和客户互动。作为其推动增长的全渠道战略的一部分，零售店、电子商务网站和移动应用程序之间的整合是其业务成功的关键，推动这一业务的供应链也是如此。
挑战
这家全球时尚零售商的电子商务网站经常出现中断和速度变慢的情况，而且销售点 (POS) 付款授权也存在问题。这些问题可能会损害企业的声誉并对公司收入产生负面影响。网络运营团队正在努力应对长期网络中断和高平均修复时间 (MTTR)。自主开发的监控工具缺乏对应用程序、网络和 VoIP 性能的足够可视性，这让 IT 陷入困境。零售店运营和供应链合作伙伴受到不利影响，IT 不得不花费太多时间在作战室试图找出问题的根本原因。
解决方案
该零售商的 IT 团队求助于 NETSCOUT® 来解决其网络性能和通信问题。在两个数据中心部署了带有 FlowView 和 VoIPView 模块的 TruView Central 设备，使该团队能够快速解决其语音和应用程序网络中的服务降级问题。NetFlow 提供了对零售店、数据中心和配送中心之间的商店、互联网和 WAN 流量的可视性，确保商店在公司的旺季有足够的带宽。通过网络端到端映射事务，TruView 为 IT 提供了所需的信息，以确定服务降级的根本原因是客户端、服务器还是数据库，从而加快了解决问题的速度。TruView 缩短了平均信息获取时间 (MTTI)，这对于减少在作战室浪费的时间至关重要。
运营影响
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