Company Size
1,000+
Region
- America
Country
- United States
Product
- TruView Central appliances
- FlowView module
- VoIPView module
Tech Stack
- NetFlow
- SNMP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Retail Store Automation
- Supply Chain Visibility
Services
- System Integration
About The Customer
The customer is a nearly half-century-old U.S.-based global fashion business that supports thousands of retail stores domestically, internationally, and online under several iconic brand names. With thousands of company-owned and franchise stores in nearly 100 countries around the world, this retailer has a workforce of 140,000 employees that rely on constant connectivity to conduct daily business to generate in excess of $12 billion in revenue annually. As a global enterprise, this retail organization is highly dependent on always-on, 24/7 communications, processes and customer interactions. As part of their omnichannel strategy for driving growth, integration between retail stores, e-commerce websites, and mobile applications are key to their business success, as is the supply chain which drives it.
The Challenge
The global fashion retailer was facing frequent outages and slowdowns within their e-commerce site, as well as issues affecting point-of-sale (POS) payment authorizations. These issues threatened to harm the reputation of the business and negatively impact company revenues. The network operations team was struggling with chronic network outages and high mean-time-to-repair (MTTR). The homegrown monitoring tools lacked sufficient visibility into application, network, and VoIP performance, leaving IT in a bind. Retail store operations and supply chain partners were being adversely affected, leaving IT spending too much time in the war room trying to uncover the root cause of the issues.
The Solution
The retailer’s IT team turned to NETSCOUT® to address its network performance and communications problems. TruView Central appliances with FlowView and VoIPView modules were deployed in two data centers, enabling the team to rapidly resolve service degradations in their voice and application networks. NetFlow provided visibility into store, Internet and WAN traffic between retail outlets, data centers, and distribution centers – ensuring that stores had enough bandwidth during the company’s busy season. By mapping transactions end-to-end through the network, TruView provides the information needed for IT to determine whether the root cause of service degradations is the client, server, or database, speeding resolution. TruView reduces mean-time-to-information (MTTI), which is critically important for reducing time wasted in the war room.
Operational Impact
Quantitative Benefit
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