全球通信提供商借助 NETSCOUT 确保零售店的优质最终用户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance Solution
- nGeniusPULSE
- InfiniStreamNG appliances
技术栈
- Wi-Fi networks
- Ethernet technologies
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 网络与连接 - WiFi
- 平台即服务 (PaaS) - 连接平台
适用行业
- 零售
- 电信
适用功能
- 商业运营
- 销售与市场营销
用例
- 零售店自动化
服务
- 系统集成
- 测试与认证
关于客户
该客户是一家财富 50 强企业，总部位于美国，是一家全球通信服务提供商，也是全球规模最大、要求最高的企业之一。该公司拥有 100,000 多名员工，为数百万客户提供支持，帮助该公司每年创造超过 1000 亿美元的收入。该运营商的零售店是其网络交付的一部分，用于销售手机、平板电脑、配件以及手机服务和长期合同。他们在高流量区域拥有 1,000 多家实体店，以吸引客户群的注意力。在竞争激烈的市场中，手机的成功销售以及丰厚的月度合同在一定程度上取决于为客户提供最优质的体验。
挑战
该通信公司运营着一个零售店网络，用于销售手机、平板电脑、配件以及手机服务和长期合同。该公司的 IT 部门已在每家零售店实施了 Wi-Fi 网络，其明确目的是为销售人员提供连接，以便他们访问来店消费者的客户资源管理 (CRM) 信息；销售点 (POS) 上可供销售的产品和服务的详细信息；互联网访问以跟踪竞争性报价并访问其他基于云的应用程序；以及在完成销售时连接到外部网站以进行信用卡授权。该公司需要以经济高效的方式了解其零售店的最终用户体验，无论是 Wi-Fi 还是有线访问，以确保保持质量。
解决方案
这家通信公司是 NETSCOUT 的长期客户，已在整个区域数据中心部署了 nGeniusONE 服务保障平台和 InfiniStreamNG 设备。网络运营团队再次向 NETSCOUT 寻求帮助，以探索从零售店位置获得可视性的方法。经过仔细评估，他们选择了 nGeniusPULSE 来确保从远程站点进行高质量的业务服务交付监控。nGeniusPULSE 使用主动、综合测试来验证公司关键应用程序和服务的可用性和性能——随时随地，适用于任何应用程序。在这种情况下，他们正在通过 Wi-Fi 和以太网技术从零售店测试他们的 CRM、POS 和信用卡授权服务等。即使商店没有营业，他们也会这样做，以便在出现降级和中断时保持领先地位。
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