Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance Solution
- nGeniusPULSE
- InfiniStreamNG appliances
Tech Stack
- Wi-Fi networks
- Ethernet technologies
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Networks & Connectivity - WiFi
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
- Telecommunications
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Retail Store Automation
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a Fortune 50 company, a US-based global communications service provider and is one of the largest, most-demanding corporations in the world. More than 100,000 employees support millions of customers, helping the company generate in excess of $100B in revenue annually. Part of delivering its network involves this operator’s retail stores, which are used for marketing phones, tablets, accessories, as well as cellular phone service and long-term contracts. They have more than 1,000 brick-and-mortar locations in high-traffic areas to capture the attention of their customer base. Successful sales of mobile phones, along with lucrative monthly contracts in a highly competitive market depends, in part, on delivering the highest-quality experience to its guests.
The Challenge
The communications company operates a network of retail stores for marketing phones, tablets, accessories, as well as cellular phone service and long-term contracts. The company's IT organization has implemented Wi-Fi networks in each of the retail stores for the express purpose of providing connectivity for the sales associates to access Customer Resource Management (CRM) information for consumers coming to the stores; point-of-sale (POS) details for available products and services to sell; Internet access to track competitive offers and access other cloud-based applications; and connectivity to external sites for credit card authorization when completing a sale. The company needed cost-effective visibility into end-user experience at their retail stores for both Wi-Fi and wired access to ensure quality was maintained.
The Solution
The communications company was a longstanding customer of NETSCOUT, having deployed nGeniusONE Service Assurance platform with InfiniStreamNG appliances throughout regional data centers. The team in network operations turned once again to NETSCOUT to explore ways to gain visibility from the retail store locations. After careful evaluations, they selected nGeniusPULSE for assuring high-quality business service delivery monitoring from remote sites. nGeniusPULSE uses active, synthetic tests to verify the availability and performance of the company’s critical applications and services – anytime, from anywhere, for any application. In this case, they are testing their CRM, POS, and credit card authorization services, among others, from the retail stores, over both the Wi-Fi and Ethernet technologies. And they are doing so even when the stores are not open in order to stay ahead of degradations and outages as they emerge.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.