Ginkgo Residential 的转型：利用 SweetProcess 简化业务流程
技术
- 分析与建模 - 过程分析
适用行业
- 教育
用例
- 时间敏感网络
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
Ginkgo Residential 是一家房地产公司，以实惠的价格提供节能环保的住房。该公司总部位于北卡罗来纳州夏洛特，在北卡罗来纳州和南卡罗来纳州开展业务。 Ginkgo Residential 购买、翻新和管理公寓社区，重点关注培育房屋所在的环境。该公司奉行以客户为中心的文化，并提供卓越的客户服务。银杏住宅瞄准中端市场，致力于通过无烟公寓、无纸化系统、太阳能、空气密封和隔热以及社区回收等举措，为社区创造更绿色的环境。
挑战
Ginkgo Residential 是一家位于北卡罗来纳州的房地产公司，在维护和更新其业务流程文档方面面临着重大挑战。该公司一直依靠 PDF 手册来指导员工，但事实证明这些手册很难跟上最新的流程和程序。此外，手册缺乏清晰度和准确性，导致工作人员之间存在知识差距。这种知识不平衡正在影响公司的整体产出，因为员工要么没有执行任务，要么执行错误。该公司需要一个更有效的系统来简化工作流程并提高员工效率。
解决方案
在评估了市场上的多种工作流程软件选项后，Ginkgo Residential 选择了 SweetProcess 作为他们的解决方案。 SweetProcess 使该公司能够在一个地方同步其流程，使授权人员能够更轻松地访问他们所需的所有信息，而无需从一个地点移动到另一个地点。该软件还有助于快速跟踪员工入职和培训，为新员工提供良好的开端。此外，SweetProcess 还提供基于云的存储来记录业务流程、程序和策略。这种分散的知识允许任何员工访问云中的文档并按照概述的步骤成功执行任务。 Ginkgo Residential 团队致力于使用 SweetProcess 不断改进其业务流程。
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