Ginkgo Residential's Transformation: Streamlining Business Processes with SweetProcess
Technology Category
- Analytics & Modeling - Process Analytics
Applicable Industries
- Education
Use Cases
- Time Sensitive Networking
- Virtual Training
Services
- System Integration
- Training
About The Customer
Ginkgo Residential is a real estate company that offers energy-efficient and environmentally friendly housing at affordable prices. The company is based in Charlotte, North Carolina, and operates in both North and South Carolina. Ginkgo Residential buys, renovates, and manages apartment communities, with a focus on nurturing the environments in which the houses are located. The company practices a customer-centric culture and offers exceptional customer service. Ginkgo Residential targets the middle market and is committed to creating greener environments in its communities through initiatives such as smoke-free apartments, paperless systems, solar power, air sealing and insulation, and community recycling.
The Challenge
Ginkgo Residential, a real estate company based in North Carolina, was facing a significant challenge in maintaining and updating their business process documentation. The company had been relying on PDF manuals to guide their employees, but these were proving difficult to keep up-to-date with the latest processes and procedures. Furthermore, the manuals lacked clarity and precision, leading to a knowledge gap among the staff. This imbalance in knowledge was affecting the company's overall output, as employees were either not performing tasks or performing them incorrectly. The company needed a more effective system to streamline their workflow and enhance employee efficiency.
The Solution
After evaluating several workflow software options on the market, Ginkgo Residential chose SweetProcess as their solution. SweetProcess allowed the company to synchronize their processes in one place, making it easier for authorized personnel to access all the information they needed without having to move from one location to another. The software also helped to fast-track employee onboarding and training, giving new employees a great start. Additionally, SweetProcess offered cloud-based storage for documenting business processes, procedures, and policies. This decentralized knowledge, allowing any employee to access the documents in the cloud and follow the outlined steps to perform tasks successfully. The team at Ginkgo Residential is committed to continuously improving their business processes using SweetProcess.
Operational Impact
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