Gateshead NHS Trust Case Study
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Yellowfin
- Cognos
- QlikView
技术栈
- Yellowfin API
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据可视化
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 过程控制与优化
- 远程病人监护
服务
- 系统集成
- 培训
关于客户
Gateshead Health NHS Foundation Trust operates several hospitals and primary care centers in Gateshead, Tyne and Wear, in the North East of England. With approximately 4,500 employees, the Trust delivers acute services in hospitals, emergency care services, pathology, and a range of community services such as adult speech and language disorders and maternity services. The Trust is recognized as a digitally mature organization and is part of the Global Digital Exemplar (GDE) programme, linked to Newcastle University Hospital to accelerate digital transformation.
挑战
Gateshead NHS is recognized as a digitally mature Trust and has been linked to Newcastle University Hospital as a fast follower, as part of the Global Digital Exemplar (GDE) programme, to further accelerate their digital transformation. David Thompson, the Information and Development Manager, identified significant bottlenecks from an analytical and operational perspective. Cognos and QlikView were not being used to their full potential, with QlikView used exclusively for financial information and Cognos being difficult to use. David aimed to decentralize report building and find an easier tool for the wider business to create and consume content without extensive training. The Trust also had to manage nationally mandated performance and KPI metrics, with a significant amount of time spent preparing information and supporting route cause analysis.
解决方案
David Thompson selected Yellowfin as the new BI tool for the Trust. Yellowfin was chosen for its ease of use, functionality, and superior reporting capabilities compared to other tools. Yellowfin has been adopted by over 100 users within the Trust, including the Finance Team, Service Line Managers, Clinicians, Waiting List Managers, Directors, and Executives. The tool's API functionality allows Yellowfin-driven content to be consumed by hundreds of people beyond those with a license. Yellowfin has significantly reduced the administrative workload for the Analytics Team by applying business rules within the tool, saving time and making it easier for end users to view the bigger picture. The tool also allows Waiting List Managers to track patients and pinpoint those at risk, and the Chief Clinical Information Officer to manage clinical metrics like 'Patient Flow'.
运营影响
数量效益
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