Gateshead NHS Trust Case Study
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Yellowfin
- Cognos
- QlikView
Tech Stack
- Yellowfin API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Analytics & Modeling - Predictive Analytics
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Remote Patient Monitoring
Services
- System Integration
- Training
About The Customer
Gateshead Health NHS Foundation Trust operates several hospitals and primary care centers in Gateshead, Tyne and Wear, in the North East of England. With approximately 4,500 employees, the Trust delivers acute services in hospitals, emergency care services, pathology, and a range of community services such as adult speech and language disorders and maternity services. The Trust is recognized as a digitally mature organization and is part of the Global Digital Exemplar (GDE) programme, linked to Newcastle University Hospital to accelerate digital transformation.
The Challenge
Gateshead NHS is recognized as a digitally mature Trust and has been linked to Newcastle University Hospital as a fast follower, as part of the Global Digital Exemplar (GDE) programme, to further accelerate their digital transformation. David Thompson, the Information and Development Manager, identified significant bottlenecks from an analytical and operational perspective. Cognos and QlikView were not being used to their full potential, with QlikView used exclusively for financial information and Cognos being difficult to use. David aimed to decentralize report building and find an easier tool for the wider business to create and consume content without extensive training. The Trust also had to manage nationally mandated performance and KPI metrics, with a significant amount of time spent preparing information and supporting route cause analysis.
The Solution
David Thompson selected Yellowfin as the new BI tool for the Trust. Yellowfin was chosen for its ease of use, functionality, and superior reporting capabilities compared to other tools. Yellowfin has been adopted by over 100 users within the Trust, including the Finance Team, Service Line Managers, Clinicians, Waiting List Managers, Directors, and Executives. The tool's API functionality allows Yellowfin-driven content to be consumed by hundreds of people beyond those with a license. Yellowfin has significantly reduced the administrative workload for the Analytics Team by applying business rules within the tool, saving time and making it easier for end users to view the bigger picture. The tool also allows Waiting List Managers to track patients and pinpoint those at risk, and the Chief Clinical Information Officer to manage clinical metrics like 'Patient Flow'.
Operational Impact
Quantitative Benefit
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