Gastaldi Group 利用 DocuWare 实现数字化转型
公司规模
SME
地区
- Europe
国家
- Italy
产品
- DocuWare
技术栈
- Cloud-based DMS
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
- Cost Savings
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 远程协作
- 监管合规监控
服务
- 云规划/设计/实施服务
关于客户
Gastaldi 集团是一家拥有百年历史的意大利公司，提供从物流到旅游再到房地产管理等广泛的服务。集团旗下的 Gastaldi International 专门从事索赔管理咨询。该公司拥有约 30 名员工，为运输和航运行业的保险公司和再保险公司提供特定服务。该公司在热那亚、那不勒斯和米兰设有办事处。所有咨询服务均基于其员工在客户现场收集和处理的信息。
挑战
Gastaldi International 隶属于 Gastaldi 集团，专门为运输和航运行业的保险公司和再保险公司提供理赔管理咨询服务。该公司依靠数字文档管理系统 (DMS) 开展业务。然而，旧系统无法满足其所有功能和组织要求。新冠疫情的爆发凸显了该系统的不足之处，尤其是在从家庭办公室等远程位置访问文档方面。该公司需要一种易于使用的现代化解决方案，允许远程灵活管理文档和流程，并保持高水平的信息安全。
解决方案
Gastaldi International 决定用更现代的解决方案（基于云的 DocuWare 解决方案）取代旧系统。选择该解决方案主要是因为它简单且功能全面。DocuWare 现在直接与公司的索赔数据库集成，将 Gastaldi International 业务所依据的所有信息存储在电子档案中。复杂的权限系统确保只有授权用户才能访问敏感的客户数据。DocuWare 解决方案还控制公司内部大量基于文档的工作流程，例如部门间审批流程。
运营影响
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