From Managed Print to Managed IT
公司规模
SME
地区
- America
国家
- United States
产品
- Datto
- ConnectWise
技术栈
- Backup and Disaster Recovery
- Professional Services Automation (PSA)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
- 教育
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Ethos Technologies, originally known as Blue Ridge Copier, has been a prominent player in the managed print business for thirty years. Under the leadership of Doug Turpin, the company has transitioned into managed IT services over the past five years. Ethos Technologies serves a diverse range of clients across various industries, including healthcare, legal, and education. Their customers vary in size and have different needs, but they all require reliable print services, backup, and disaster recovery solutions. Ethos Technologies has a strong focus on customer satisfaction and has built long-term relationships with many of their clients, some of which date back nearly fifteen years.
挑战
Ethos Technologies, formerly Blue Ridge Copier, recognized that their customers' needs were evolving beyond traditional print services. As the IT industry transformed, they saw an opportunity to expand their offerings to include managed IT services. The primary challenge was to evaluate and select the right vendors for their new services, particularly for backup and disaster recovery. Doug Turpin, the Technical Director, faced difficulties in finding a solution that could protect mission-critical print servers and integrate with their Professional Services Automation (PSA) tool, ConnectWise. Additionally, they needed a vendor that offered flexible payment options and strong support to ensure seamless integration and customer satisfaction.
解决方案
To address the challenge of finding the right vendor for backup and disaster recovery, Doug Turpin reached out to his industry peers and the ASCII community for recommendations. He discovered Datto, a provider known for its comprehensive backup, recovery, and business continuity solutions. Datto's pay-as-you-go options and strong vendor reputation made it an ideal choice for Ethos Technologies. With Datto, Ethos Technologies could offer secure backups and a reliable safety net for their customers. This partnership allowed them to kick off their managed services for desktops, servers, and firewalls. Additionally, Turpin emphasized the importance of taking a strategic approach to vendor selection and integration. He advised other managed print service providers to conduct thorough research and listen to their peers before adding new partners. Turpin also highlighted the value of educating clients through lunch and learn sessions, which helped him understand their concerns and needs at a high level.
运营影响
数量效益
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