From Managed Print to Managed IT
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Datto
- ConnectWise
Tech Stack
- Backup and Disaster Recovery
- Professional Services Automation (PSA)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
- Education
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
Ethos Technologies, originally known as Blue Ridge Copier, has been a prominent player in the managed print business for thirty years. Under the leadership of Doug Turpin, the company has transitioned into managed IT services over the past five years. Ethos Technologies serves a diverse range of clients across various industries, including healthcare, legal, and education. Their customers vary in size and have different needs, but they all require reliable print services, backup, and disaster recovery solutions. Ethos Technologies has a strong focus on customer satisfaction and has built long-term relationships with many of their clients, some of which date back nearly fifteen years.
The Challenge
Ethos Technologies, formerly Blue Ridge Copier, recognized that their customers' needs were evolving beyond traditional print services. As the IT industry transformed, they saw an opportunity to expand their offerings to include managed IT services. The primary challenge was to evaluate and select the right vendors for their new services, particularly for backup and disaster recovery. Doug Turpin, the Technical Director, faced difficulties in finding a solution that could protect mission-critical print servers and integrate with their Professional Services Automation (PSA) tool, ConnectWise. Additionally, they needed a vendor that offered flexible payment options and strong support to ensure seamless integration and customer satisfaction.
The Solution
To address the challenge of finding the right vendor for backup and disaster recovery, Doug Turpin reached out to his industry peers and the ASCII community for recommendations. He discovered Datto, a provider known for its comprehensive backup, recovery, and business continuity solutions. Datto's pay-as-you-go options and strong vendor reputation made it an ideal choice for Ethos Technologies. With Datto, Ethos Technologies could offer secure backups and a reliable safety net for their customers. This partnership allowed them to kick off their managed services for desktops, servers, and firewalls. Additionally, Turpin emphasized the importance of taking a strategic approach to vendor selection and integration. He advised other managed print service providers to conduct thorough research and listen to their peers before adding new partners. Turpin also highlighted the value of educating clients through lunch and learn sessions, which helped him understand their concerns and needs at a high level.
Operational Impact
Quantitative Benefit
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