腓特烈西亚市借助 IBM Global Business Services® 和 Nuance SpeechMagic 显著提高效率
公司规模
Large Corporate
地区
- Europe
国家
- Denmark
产品
- IBM Global Business Services
- Nuance SpeechMagic
技术栈
- Speech Recognition
- Advanced Learning Algorithms
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 语音识别
服务
- 系统集成
- 软件设计与工程服务
关于客户
腓特烈西亚市（Fredericia Kommune）位于丹麦南部日德兰半岛东海岸。该市占地面积 134 平方公里，总人口超过 48,000 人。市政府的 4,500 名员工为市民提供一系列服务，包括儿童和老年人护理支持、回收计划和图书馆。腓特烈西亚市致力于为市民提供尽可能优质的服务，并不断寻求提高效率的方法。
挑战
丹麦腓特烈西亚市政府正在寻求提高效率并保持高水平服务的方法。该组织发现，其员工花费大量时间管理文书工作，这分散了他们处理更有成效的任务的时间。此外，由于几名关键员工即将退休，该市政府需要确保为未来做好充分准备。腓特烈西亚市政府设定的目标是将记录数据所花费时间的效率提高 45%。语音识别工具可以将口述单词转换为键入单词，这是帮助实现这一目标的理想解决方案。
解决方案
弗雷德里西亚市与 IBM 全球商业服务部合作部署了 Nuance SpeechMagic，这是一个强大的多用户多网络语音识别平台。该解决方案满足了弗雷德里西亚市的三大要求：性能、可靠性和诱人的价格。它融合了专业的语音识别词汇表、先进的学习算法和最先进的技术，可提供开箱即用的卓越性能。IBM 全球商业服务部制定并向弗雷德里西亚市提供了全面的项目计划，其中包括市政当局要求的安装和特定配置的所有细节。所有截止日期都得到满足，IBM 团队与市政当局工作人员之间的密切合作确保用户能够在很短的时间内充分利用该解决方案。
运营影响
数量效益
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