Fredericia Kommune dramatically boosts efficiency With IBM Global Business Services® and Nuance SpeechMagic
Customer Company Size
Large Corporate
Region
- Europe
Country
- Denmark
Product
- IBM Global Business Services
- Nuance SpeechMagic
Tech Stack
- Speech Recognition
- Advanced Learning Algorithms
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Speech Recognition
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The city and municipality of Fredericia (Fredericia Kommune) are located on the eastern coast of the Jutland peninsula in the Region of Southern Denmark. The municipality covers an area of 134 square kilometers and has a total population of over 48,000 people. The municipality’s 4,500 employees help provide a range of services to citizens, including support for care of children and the elderly, recycling programs and libraries. Fredericia Kommune is committed to offering the best possible service to its citizens and is constantly seeking ways to boost efficiency.
The Challenge
Fredericia Kommune, a Danish municipality, was seeking ways to improve efficiency and maintain a high level of service to its citizens. The organization found that its employees were spending a significant amount of time managing paperwork, which detracted from more productive tasks. Additionally, with several key employees nearing retirement age, the municipality needed to ensure it was well-prepared for the future. Fredericia Kommune set a target of increasing productivity of the time spent recording data by 45 percent. A speech recognition tool that could convert dictated words into typed words presented an ideal solution to help achieve this.
The Solution
Fredericia Kommune partnered with IBM Global Business Services to deploy Nuance SpeechMagic, a robust, multi-user, multi-network speech recognition platform. The solution met Fredericia Kommune’s three main requirements: performance, reliability, and an attractive price point. It incorporates professional speech recognition vocabularies, advanced learning algorithms, and state-of-the-art technology to deliver exceptional performance out of the box. IBM Global Business Services developed and presented Fredericia Kommune with a comprehensive project plan, including all details on the installation and specific configurations required by the municipality. All deadlines were met and close cooperation between the IBM team and the municipality’s staff ensured that users were able to use the solution to its full potential within a very short timeframe.
Operational Impact
Quantitative Benefit
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