FourKites Helps International Logistics Provider Improve Operational Efficiency
公司规模
Large Corporate
地区
- America
国家
- Canada
- United States
产品
- FourKites
- TMS (Transportation Management System)
技术栈
- Real-time visibility
- Predictive analytics
- GPS/ELD device partnerships
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 功能应用 - 车队管理系统 (FMS)
- 分析与建模 - 预测分析
- 传感器 - 全球定位系统
适用行业
- 零售
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 预测性维护
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Purolator International is a third-party logistics company and a subsidiary of Purolator Inc., a leading integrated freight, package, and logistics solutions provider in Canada. Specializing in transportation services between the United States and Canada, Purolator International offers air and surface forwarding of Express, Freight, and Parcel shipments, customs brokerage, and fulfillment and delivery services. The company has received numerous industry awards for its superior service and innovative solutions, including recognition from Supply & Demand Chain Executive magazine, Supply Chain Brain magazine, Inbound Logistics, and Logistics Management. Purolator International has an extensive network of locations in key US markets.
挑战
Purolator International faced challenges in streamlining its operations, particularly in managing cross-border truckloads between the United States and Canada. The company needed to improve carrier compliance, reduce delays at border crossings, and enhance exception management. Additionally, they sought to improve communication with carriers and reduce unnecessary emails to focus on managing true exceptions.
解决方案
Purolator International adopted FourKites' platform to enhance real-time visibility and predictive analytics for their cross-border operations. By onboarding nearly 90% of their carriers onto the FourKites platform, they achieved best-in-class tracking consistency metrics. The company implemented best practices from their IT customer onboarding team, centralized dispatch compliance, and mandatory quality review meetings. This approach allowed them to proactively manage exceptions, reduce delays at border crossings, and improve communication with carriers. FourKites enabled Purolator International's customer relationship representatives to track loads directly from their TMS, eliminating unnecessary emails and allowing teams to focus on managing true exceptions. The platform also provided up-to-the-minute visibility, improving dispute resolution processes between carriers and customers.
运营影响
数量效益
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