FourKites Helps International Logistics Provider Improve Operational Efficiency
Company Size
1,000+
Region
- America
Country
- Canada
- United States
Product
- FourKites
- TMS (Transportation Management System)
Tech Stack
- Real-time visibility
- Predictive analytics
- GPS/ELD device partnerships
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Sensors - GPS
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Purolator International is a third-party logistics company and a subsidiary of Purolator Inc., a leading integrated freight, package, and logistics solutions provider in Canada. Specializing in transportation services between the United States and Canada, Purolator International offers air and surface forwarding of Express, Freight, and Parcel shipments, customs brokerage, and fulfillment and delivery services. The company has received numerous industry awards for its superior service and innovative solutions, including recognition from Supply & Demand Chain Executive magazine, Supply Chain Brain magazine, Inbound Logistics, and Logistics Management. Purolator International has an extensive network of locations in key US markets.
The Challenge
Purolator International faced challenges in streamlining its operations, particularly in managing cross-border truckloads between the United States and Canada. The company needed to improve carrier compliance, reduce delays at border crossings, and enhance exception management. Additionally, they sought to improve communication with carriers and reduce unnecessary emails to focus on managing true exceptions.
The Solution
Purolator International adopted FourKites' platform to enhance real-time visibility and predictive analytics for their cross-border operations. By onboarding nearly 90% of their carriers onto the FourKites platform, they achieved best-in-class tracking consistency metrics. The company implemented best practices from their IT customer onboarding team, centralized dispatch compliance, and mandatory quality review meetings. This approach allowed them to proactively manage exceptions, reduce delays at border crossings, and improve communication with carriers. FourKites enabled Purolator International's customer relationship representatives to track loads directly from their TMS, eliminating unnecessary emails and allowing teams to focus on managing true exceptions. The platform also provided up-to-the-minute visibility, improving dispute resolution processes between carriers and customers.
Operational Impact
Quantitative Benefit
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