弗洛伊德医疗保健系统：实现更好的绩效和患者护理
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- IBM® Phytel® Coordinate
- IBM Phytel Outreach
- IBM Phytel Population Health Management
- IBM Phytel Remind
- IBM Watson Health™
技术栈
- IBM Watson Health
- IBM Phytel
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 质量保证
- 商业运营
用例
- 远程病人监护
- 质量预测分析
服务
- 数据科学服务
- 系统集成
关于客户
弗洛伊德医疗集团成立于 1942 年，是一家位于佐治亚州罗马的拥有 70 张床位的医疗机构。如今，弗洛伊德医疗集团拥有一家拥有 304 张床位的急症护理医院和一个涵盖 40 多个医学专业的区域转诊中心、一个行为健康中心、一个门诊手术中心、一个物理治疗和康复中心等。该组织拥有约 3,000 名员工，为佐治亚州北部和阿拉巴马州六个县的 350,000 多名患者提供服务。作为其向人口健康管理迈进的一部分，弗洛伊德医疗集团希望获得国家质量保证委员会 (NCQA) 以患者为中心的医疗之家 (PCMH) 的认可。
挑战
Floyd 是一家医疗保健组织，为乔治亚州北部和阿拉巴马州六个县的 350,000 多名患者提供服务，该组织正在迈向人口健康管理。作为这一旅程的一部分，Floyd 希望获得国家质量保证委员会 (NCQA) 以患者为中心的医疗之家 (PCMH) 的认可，这是一种被广泛认可的初级保健实践转型模式。要获得 PCMH 认可，组织必须在六个流程指标中表现出改进。Floyd 已经在使用 IBM Watson Health Patient Engagement 解决方案中的 IBM Phytel Outreach 和 IBM Phytel Remind。但是，Floyd 团队知道 IBM Phytel 产品组合在其获得 PCMH 认可的过程中也可以发挥重要作用。
解决方案
为了帮助 Floyd 充分发挥该解决方案的潜力，IBM Watson Health 团队为该组织提供了专门的资源，即临床应用顾问 (CAA)。CAA 开始与 Floyd 团队每周会面几个小时，以确定该组织的愿景并制定实现该愿景的计划。然后，CAA 访问了 Floyd 的办公室，并花了几天时间与员工合作，以确定他们需要 IBM Watson Health Patient Engagement 解决方案提供什么。Floyd 员工和 IBM Watson Health CAA 共同决定扩展 Floyd 的 IBM Phytel 产品组合，并帮助该组织更接近 PCMH 认可。Floyd 使用其扩展的 IBM Phytel 解决方案来支持和鼓励使用患者摘要进行预访计划。
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