Floyd health care system: Achieving better performance and patient care
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM® Phytel® Coordinate
- IBM Phytel Outreach
- IBM Phytel Population Health Management
- IBM Phytel Remind
- IBM Watson Health™
Tech Stack
- IBM Watson Health
- IBM Phytel
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Remote Patient Monitoring
- Predictive Quality Analytics
Services
- Data Science Services
- System Integration
About The Customer
Floyd is a healthcare organization established in 1942 as a 70-bed medical facility in Rome, Georgia. Today, Floyd encompasses a 304-bed acute-care hospital and a regional referral center that covers more than 40 medical specialties, a behavioral health center, an outpatient surgery center, a physical therapy and rehabilitation center, and more. The organization employs approximately 3,000 people and serves more than 350,000 patients across six counties in northern Georgia and Alabama. As part of its move toward population health management, Floyd wanted to obtain National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) recognition.
The Challenge
Floyd, a healthcare organization serving over 350,000 patients across six counties in northern Georgia and Alabama, was on a journey towards population health management. As part of this journey, Floyd wanted to obtain National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) recognition, a widely recognized model for transforming primary care practices. To achieve PCMH recognition, organizations must demonstrate improvement in six process measures. Floyd was already using IBM Phytel Outreach and IBM Phytel Remind from the IBM Watson Health Patient Engagement solution. However, the Floyd team knew that the IBM Phytel portfolio could also play an important role in its journey toward PCMH recognition.
The Solution
To help Floyd realize the solution’s full potential, the IBM Watson Health team provided the organization with a dedicated resource, a clinical application advisor (CAA). The CAA began the engagement by meeting with the Floyd team for several hours each week to define the organization’s vision and develop a plan for making it a reality. Then the CAA visited Floyd’s offices and spent several days working with staff members to determine what they needed from the IBM Watson Health Patient Engagement solution. Together, the Floyd staff and the IBM Watson Health CAA decided to expand Floyd’s IBM Phytel portfolio and help bring the organization closer to PCMH recognition. Floyd used its expanded IBM Phytel solution to support and encourage the use of patient summaries for previsit planning.
Operational Impact
Quantitative Benefit
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