金融服务巨头富达投资利用 NETSCOUT 解决方案优化其全球网络和 IT 服务的性能
公司规模
1,000+
地区
- America
国家
- United States
产品
- NETSCOUT nGeniusONE Service Assurance platform
- Adaptive Service Intelligence™ (ASI) technology
- InfiniStream Intelligent Data Sources
技术栈
- Network Monitoring
- Deep Packet Inspection
- Real-time Performance Analysis
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 服务备件管理
服务
- 数据科学服务
- 系统集成
关于客户
富达投资是全球领先的金融服务公司之一，管理的资产超过五万亿。这家跨国金融服务巨头成立于 1946 年，总部位于马萨诸塞州波士顿，为超过 2000 万个人和机构客户提供经纪、财富管理、证券执行和清算以及投资咨询服务。该公司还拥有世界上最大的共同基金产品之一。富达投资的业务遍布全球，从悉尼到巴黎，从孟买到首尔，服务的客户和独立机构超过 20,000 个，因此其 IT 基础设施必须坚不可摧，同时透明地提供后端支持。
挑战
跨国金融服务巨头富达投资在管理其 IT 基础设施方面面临巨大挑战。由于业务遍布全球，需要为 20,000 多家客户和机构提供服务，公司的 IT 基础设施必须强大且提供无缝的后端支持。仅该公司的在线折扣经纪业务就在美国各地设有 140 多个分支机构，其网站每月的独立访客数量超过 2100 万。此外，这些业务关键信息必须全天候可供投资者和其他关键内部和外部利益相关者访问。此外，账户内的信息必须与最新的定价和财务数据保持同步。可靠且集成的通信也是组织内的强制性要求，实际上这也是萨班斯-奥克斯利法案 (SOX) 所要求的。除了始终在线、无故障、面向客户的应用程序的实际要求外，公司的品牌和声誉还可能因众所周知的服务中断而面临风险。事实上，在竞争激烈的金融服务领域，客户服务和服务至关重要。任何形式的客户服务质量下降都会损害富达努力培育的品牌。
解决方案
为了解决这些问题，Fidelity 调查了不同的解决方案，包括 CA、Splunk、Riverbed、Niksun 和 NetQoS，但最终选择了 NETSCOUT nGeniusONE 服务保障平台，因为它具有强大而全面的网络服务依赖性运营可视性。NETSCOUT 解决方案可提供完整的信息源，揭示网络、应用程序、服务器、端点和会话边界控制器 (SBC) 的行为。可扩展的数据包流访问允许聚合、过滤和分发网络流量，同时还可以进行同时但不同的监控活动。通过 Adaptive Service Intelligence™ (ASI) 技术可以进行持续的深度数据包检查和实时性能分析，这是 NETSCOUT 高度可扩展的服务保障架构的基础。ASI 技术在 InfiniStream Intelligent Data Sources 上运行，并由 nGeniusONE 平台可视化，从而可以以深入的网络数据粒度对所有相互关系和依赖关系进行有意义的上下文视图。
运营影响
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