ESFM 通过集成设施管理解决方案彻底改变客户工作场所体验
技术
- 分析与建模 - 自然语言处理 (NLP)
- 功能应用 - 企业资产管理系统 (EAM)
适用行业
- 建筑物
- 设备与机械
适用功能
- 设施管理
- 维护
用例
- 资产健康管理 (AHM)
- 库存管理
服务
- 系统集成
- 测试与认证
关于客户
ESFM 的客户是需要设施管理服务的企业。这些企业受益于 ESFMx 解决方案，因为它为每个客户地点提供独特的定制体验。该解决方案允许做出数据支持的决策，从而优化服务和资产维护计划。 ESFMx 的适应性给客户留下了深刻的印象，因为它可以进行调整以满足特定需求。当所有活动完全集成并且数据关联到单个系统时，客户可以更清晰地了解空间和资产性能，从而使他们能够更轻松地管理业务。
挑战
在竞争激烈的综合设施管理 (IFM) 领域，ESFM 寻求创建世界一流的技术解决方案，为运营商和客户提供尖端体验，支持业务增长。面临的挑战是简化用于管理整个业务运营的技术工具，包括设施维护和工程、可持续发展计划跟踪和工作场所解决方案。目标是创建一个强大、全面、可扩展且灵活的平台，为客户提供直接价值。该解决方案需要减少管理工作，增加操作员在现场花费的时间，并为每个客户位置提供独特的体验。
解决方案
ESFM 聘请 Nuvolo（后者引入德勤作为战略合作伙伴）来交付名为 ESFMx 的专有解决方案。该解决方案整合了技术工具、集成了功能并调整了 ESFM 自行执行的硬设施和软设施服务组合的报告。它通过一种工具集中空间、审计、服务、住户情绪和资产数据，从而在整个企业中实现数据驱动的效率和基准测试。 ESFMx 利用数据来优化服务和资产维护计划，为客户提供透明、全面的报告，并为运营商提供富有洞察力、可操作的分析。它还简化了许可证管理，并且无需将独立流程支持解决方案与核心计算机化维护管理系统 (CMMS) 集成。
运营影响
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