ESFM Revolutionizes Client Workplace Experience with Integrated Facilities Management Solution
Technology Category
- Analytics & Modeling - Natural Language Processing (NLP)
- Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
- Buildings
- Equipment & Machinery
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Asset Health Management (AHM)
- Inventory Management
Services
- System Integration
- Testing & Certification
About The Customer
ESFM's customers are businesses that require facilities management services. These businesses benefit from the ESFMx solution as it provides a unique, tailored experience for each client location. The solution allows for data-empowered decisions that optimize services and asset maintenance plans. Clients are impressed with the adaptability of ESFMx as it can adjust to meet specific needs. When all activities are fully integrated and data is correlated into a single system, clients gain clearer insight into space and asset performance, allowing them to manage their business more easily.
The Challenge
In the highly competitive field of Integrated Facilities Management (IFM), ESFM sought to create a world-class technology solution that would provide a cutting-edge experience for operators and clients, supporting business growth. The challenge was to streamline the technology tools used to manage operations across their business, including facilities maintenance and engineering, sustainability initiative tracking, and workplace solutions. The goal was to create a robust, comprehensive, scalable, and flexible platform that would deliver direct client value. The solution needed to reduce administrative work, increase the amount of time operators spend on the floor, and provide a unique experience for each client location.
The Solution
ESFM engaged Nuvolo, who brought in Deloitte as a strategic partner, to enable the delivery of a proprietary solution called ESFMx. This solution consolidates technology tools, integrates functionalities, and aligns reporting for ESFM’s self-performed portfolio of hard and soft facility services. It centralizes space, audit, service, occupant sentiment, and asset data with one tool, enabling data-driven efficiencies and benchmarking across the business. ESFMx leverages data to optimize services and asset maintenance plans, providing clients with transparent, comprehensive reporting and operators with insightful, actionable analytics. It also simplifies license management and eliminates the need to integrate standalone process support solutions with a core computerized maintenance management system (CMMS).
Operational Impact
Quantitative Benefit
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