实例探究 > Enhancing Quality and Compliance Processes With a Global, Unified System

Enhancing Quality and Compliance Processes With a Global, Unified System

公司规模

200-1,000

地区

America
Asia
Europe

国家

China
United Kingdom
United States

产品

Arena PLM

技术栈

Cloud-based PLM
Application Programming Interface (API)

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Digital Expertise
Productivity Improvements

技术

应用基础设施与中间件 - API 集成与管理
功能应用 - 产品生命周期管理系统 (PLM)

适用行业

航天
国家安全与国防
电信

适用功能

商业运营
产品研发
质量保证

用例

监管合规监控
远程协作

服务

云规划/设计/实施服务
系统集成

关于客户

Filtronic is a leading designer and manufacturer of radio frequency (RF), microwave, and mmWave technologies that transmit, receive, and condition radio signals for a range of challenging applications including telecommunications infrastructure, aerospace and defense, space, test and measurement, and critical communications. In the specialized field of RF technology, a leader and problem-solver like Filtronic must constantly look beyond the horizon and push boundaries to get their clients to market faster. Meeting challenging technological needs by developing repeatable, reliable, and compliant components and subsystems is critical to maintain their competitive edge.

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挑战

As a global company with operations in the U.K. and U.S., Filtronic struggled with an internally developed product development tool. Tracking, maintaining, and releasing products was slow and inefficient. Filtronic had design, manufacturing, and quality silos that made it difficult for teams to see the interconnectedness of products, procedures, and documents. Managing compliance, audit actions, and corrective actions required cumbersome manual processes and constant human intervention. In Filtronic’s fast-paced development environment, there was zero tolerance for engineering design roadblocks, part issues, or regulatory compliance delays. In addition to solving these challenges, Filtronic wanted to focus on what they do best by eliminating their reliance on internal IT and engineering resources that were required to keep their homegrown tool afloat.

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解决方案

Arena enables Filtronic’s dispersed teams to design, produce, and deliver innovative products quickly while tracking compliance. To be a truly global, one-stop manufacturing shop, Filtronic needed to reduce complexity and better control product design and supporting documentation in a single, unified platform. They selected Arena’s cloud-based PLM solution to streamline their complex product development processes and speed time to market in a highly competitive industry. Arena enables Filtronic to control the complete product record and make it accessible anytime and anywhere. Speed is critical and Rushton said, “if you’re slow—you’re already too late when you sell in fast-moving markets like telecom.” In China, the U.K., and the U.S., Filtronic employees are collaborating in real time with Arena to control and manage all drawings, procedures, and product documentation. Having revision-controlled information in one system gives all impacted teams a structured approach to manage parts, documents, and the entire product record effectively.

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运营影响

Arena has been an integral part of Filtronic’s business systems for many years and is used throughout the company. “With Arena, Filtronic can pull all the design, manufacturing, and quality information into a single, unified product record,” said Rushton.
After adopting Arena PLM, Filtronic’s teams were able to easily track requirements, revisions, quality, and compliance. This provided complete visibility of their critical product and quality processes. Arena simplified issue tracking with related corrective actions which reduced time to resolution by 50% and increased customer satisfaction. “Our customers expect high-quality parts and quick responses, and Arena allows us to immediately take action on any issue with a part, which sustains that reputation,” noted Rushton.
With Filtronic’s highly technical work, communication platforms are critical for quality. The improved data integrity and accuracy from controlling information in Arena helps Filtronic achieve substantial time savings. Additional time savings are realized because teams from any location can now access the right information easily and speed review and approvals for engineering changes—which are linked directly to the affected components, subassemblies, and documents in a multilevel bill of materials (BOM). This BOM is the heart of the product record and the best way to see the entire product design from top to bottom while enabling reuse of components and avoiding the creation and release of duplicate components. “With enhanced global collaboration and improved engineering change management processes, it now takes us about half the time to implement an engineering change,” stated Rushton.
In addition, when the pandemic hit, Arena enabled Filtronic’s teams to continue to work effectively from remote locations to keep their product development and launch processes on schedule.
Finally, with the complete product record managed in one system, Arena can link quality records directly to the affected component or assembly to provide added visibility and control. This product-centric approach simplifies quality issue resolution and regulatory compliance enabling Filtronic to create a solid, connected framework for all quality activities. “One of the biggest benefits is the interconnectedness of the Arena system,” said Rushton. “A process audit can connect to associated procedures, documents, and a resulting corrective action report (CAR), so our teams get increased traceability and can easily click from one record to another. This saves our teams significant time during audit preparation and reduces the potential for human error because team members don’t have to rely solely on their memory or search for disconnected and related documents.”

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数量效益