实例探究 > Enhancing A Cro’s Translation Process

Enhancing A Cro’s Translation Process

公司规模
1,000+
地区
  • America
  • Asia
  • Europe
国家
  • United States
产品
  • Freeway
技术栈
  • Cloud-based technology
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 平台即服务 (PaaS) - 连接平台
适用行业
  • 生命科学
  • 药品
适用功能
  • 商业运营
用例
  • 过程控制与优化
  • 远程协作
服务
  • 云规划/设计/实施服务
  • 系统集成
关于客户
From its US headquarters and more than 70 global offices, the 11,000 employees of this top five contract research organization (CRO) partner with global biotechnology and pharmaceutical companies to develop life-saving and life-improving drugs.
挑战
There were several obstacles complicating the CRO’s path to optimized translation operations: A decentralized process, which had arisen from regional autonomy in both the initiation and management of translation projects. Multiple disparate systems housing the content and data required through the translation process. Varying methods of translation review being conducted in the regions. Translation hurdles that included inconsistencies, errors, slow turnaround times, capacity and language limits, along with highly inefficient communication. Hundreds of global team members across the Americas, Europe, and Asia with pressing translation project needs. The CRO needed a partner who tackle all its operational obstacles and help establish a model to prioritize its needs and enable a manageable scale-up and execution schedule.
解决方案
Lionbridge Life Sciences was awarded the business on the strength of its life sciences experts, global service model, commitment to transparency, and transformational cloud-based technology solution, Freeway, that would become the solution’s operational backbone. Lionbridge met the CRO’s sense of urgency and multiple challenges with a six-point quick-start implementation based on: Discovery: comprehensive due diligence of customer requirements, current processes, work scope specifications by region and content type. On-boarding: scalable on-boarding deployment directly tied to quantifiable business goals, reproducible best practices and priority market roll-out. Pilot program: pilot market initiative to leverage early insights and fine-tune processes and workflows. Program management: centralized program management and technology solutions with regional project management enabling strategically-guided worldwide activity. Resources: scalable translation resources spanning 300+ language combinations and dialects, with on-demand access to SME’s providing disease-state validation. Data: continual metrics reporting to inform programmatic requirements across evolving clinical and regulatory initiatives.
运营影响
  • By leveraging the power of the Freeway platform, the CRO has accelerated its global clinical trial translation process, enabling more global teams to benefit from increased quality, efficiency, and cost savings.
  • Freeway acts as the backbone of the new global translation process, optimizing processes and enabling substantial performance improvements.
  • 99% error-free on-time deliveries of 2500 projects (Q1 2016).
  • Three dedicated Lionbridge regional teams managed by one global Program Manager.
  • One no-cost cloud technology platform for all translation projects, supporting 300+ global team users.
数量效益
  • Scalable productivity: 14 million words, 100 language combinations, 700 projects in year 1; 10x project volume in year 2.
  • 30% savings on internal labor costs from streamlined processes and standardized procedures.
  • Management insight with 100% transparency into all projects and costs.

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