Case Studies > Enhancing A Cro’s Translation Process

Enhancing A Cro’s Translation Process

Customer Company Size
Large Corporate
Region
  • America
  • Asia
  • Europe
Country
  • United States
Product
  • Freeway
Tech Stack
  • Cloud-based technology
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Productivity Improvements
  • Customer Satisfaction
Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Pharmaceuticals
  • Life Sciences
Applicable Functions
  • Business Operation
Use Cases
  • Process Control & Optimization
  • Remote Collaboration
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
From its US headquarters and more than 70 global offices, the 11,000 employees of this top five contract research organization (CRO) partner with global biotechnology and pharmaceutical companies to develop life-saving and life-improving drugs.
The Challenge
There were several obstacles complicating the CRO’s path to optimized translation operations: A decentralized process, which had arisen from regional autonomy in both the initiation and management of translation projects. Multiple disparate systems housing the content and data required through the translation process. Varying methods of translation review being conducted in the regions. Translation hurdles that included inconsistencies, errors, slow turnaround times, capacity and language limits, along with highly inefficient communication. Hundreds of global team members across the Americas, Europe, and Asia with pressing translation project needs. The CRO needed a partner who tackle all its operational obstacles and help establish a model to prioritize its needs and enable a manageable scale-up and execution schedule.
The Solution
Lionbridge Life Sciences was awarded the business on the strength of its life sciences experts, global service model, commitment to transparency, and transformational cloud-based technology solution, Freeway, that would become the solution’s operational backbone. Lionbridge met the CRO’s sense of urgency and multiple challenges with a six-point quick-start implementation based on: Discovery: comprehensive due diligence of customer requirements, current processes, work scope specifications by region and content type. On-boarding: scalable on-boarding deployment directly tied to quantifiable business goals, reproducible best practices and priority market roll-out. Pilot program: pilot market initiative to leverage early insights and fine-tune processes and workflows. Program management: centralized program management and technology solutions with regional project management enabling strategically-guided worldwide activity. Resources: scalable translation resources spanning 300+ language combinations and dialects, with on-demand access to SME’s providing disease-state validation. Data: continual metrics reporting to inform programmatic requirements across evolving clinical and regulatory initiatives.
Operational Impact
  • By leveraging the power of the Freeway platform, the CRO has accelerated its global clinical trial translation process, enabling more global teams to benefit from increased quality, efficiency, and cost savings.
  • Freeway acts as the backbone of the new global translation process, optimizing processes and enabling substantial performance improvements.
  • 99% error-free on-time deliveries of 2500 projects (Q1 2016).
  • Three dedicated Lionbridge regional teams managed by one global Program Manager.
  • One no-cost cloud technology platform for all translation projects, supporting 300+ global team users.
Quantitative Benefit
  • Scalable productivity: 14 million words, 100 language combinations, 700 projects in year 1; 10x project volume in year 2.
  • 30% savings on internal labor costs from streamlined processes and standardized procedures.
  • Management insight with 100% transparency into all projects and costs.

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